Hybrid Senior Manager, Performance Optimization

Hawaii Medical Service Association; Honolulu (HI); Hybrid; USD 87,000 - 180,000; Full time

Job summary

Hawaii Medical Service Association in Honolulu seeks a Senior Manager, Performance Optimization to lead the Command Center's reporting, analysis and project management. The role is hybrid and requires residence on Oahu; compensation ranges from $86,500 to $179,500 and may include an incentive bonus.

Responsibilities include monitoring performance, identifying improvement opportunities, guiding solution design, and governance of multiple service providers.

Qualifications

• Bachelor's degree plus six years of related work experience.
• Four years of supervisory/management experience.
• Strong interpersonal and communication skills.
• Expert project and process management skills.
• Experience leading diverse teams to meet organizational goals.
• Experience performing service provider governance.
• Intermediate knowledge of Microsoft Office applications (Word, Outlook, PowerPoint); basic Excel.

Responsibilities

• Lead and manage the function overseeing maintenance and enhancement of internal operations processes and systems.
• Governance and relationship oversight of service providers and SLAs.
• Project management leadership for improvement activities for the claims area and coordination with internal/external partners.
• Develop and lead an effective unit by recruiting, developing, managing performance, and motivating staff to meet goals.
• Interview, hire, mentor, develop staff for the Internal Operations job family; adapt recruiting strategies.
• Identify training needs and oversee development of training programs; promote career growth.
• Recognize achievements and inspire staff toward higher performance and quality.
• Perform all other duties as assigned or directed.

Skills

Supervisory/management experience

Interpersonal and communication skills

Project and process management

Leading diverse teams

Governance of service providers

MS Office suite (Word/Outlook/PowerPt;

Education

Bachelor's degree

Six years of related work experience

Job description

Hawaii Medical Service Association in Honolulu seeks a Senior Manager, Performance Optimization to lead the Command Center's reporting, analysis and project management. The role is hybrid and requires residence on Oahu; compensation ranges from $86,500 to $179,500 and may include an incentive bonus.

Responsibilities include monitoring performance, identifying improvement opportunities, guiding solution design, and governance of multiple service providers.