Senior Manager, Operations Excellence & KPIs

Zum; Seattle (WA); On-site; USD 138,000 - 179,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Holidays

Wellness

Vacation

Job summary

Zūm is seeking a Senior Program Manager, Operations Excellence in the Seattle area to design scalable processes across fleet operations, safety, compliance, and maintenance. You will build KPI frameworks and dashboards, drive cross-functional initiatives, and partner with Operations, Fleet, Finance, Product, and field teams to deliver measurable impact.

The role requires 5–10+ years in operations, strong analytical skills, and the ability to translate data into actionable decisions while

Qualifications

• 5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment.
• Background in consulting, strategic finance, logistics, manufacturing, or related operational environments
• Proven track record of leading complex, cross-functional initiatives from problem definition through execution
• Strong communication skills with experience presenting to senior leadership
• Analytical mindset with the ability to translate data into insights and actionable decisions
• Demonstrated ability to improve efficiency, safety, compliance, and cost performance
• High ownership with the ability to operate independently and manage competing priorities
• Experience building KPI frameworks, dashboards, and performance management cadences
• Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred

Responsibilities

• Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows
• Simplify and modernize manual or inconsistent processes (e.g., inspections, audits, incident management, maintenance cycles)
• Ensure processes are practical, audit-ready, and consistently adopted across locations
• Define and implement KPIs across key areas (fleet utilization, safety performance, compliance adherence, maintenance reliability)
• Build dashboards and reporting frameworks to track performance at site, regional, and company levels
• Establish performance cadences (weekly/monthly) to drive accountability and continuous improvement
• Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product
• Align stakeholders, clarify ownership, and improve cross-functional workflows
• Act as the central connector to unblock issues and ensure progress
• Drive disciplined execution with clear milestones, timelines, and measurable outcomes
• Identify risks—especially in safety and compliance—and implement mitigation plans
• Conduct post-implementation reviews and continuously refine processes
• Lead rollout and adoption of new processes, tools, and KPI frameworks
• Influence stakeholders from frontline operators to senior leadership
• Ensure solutions are embedded into daily operations and sustained over time

Skills

Process improvement

KPI development

Data analysis

Cross-functional leadership

Stakeholder management

Communication to leadership

Ownership mentality

KPI dashboards

Education

Bachelor’s degree

MBA or advanced degree a plus

Tools

Excel

SQL

Job description

Zūm is seeking a Senior Program Manager, Operations Excellence in the Seattle area to design scalable processes across fleet operations, safety, compliance, and maintenance. You will build KPI frameworks and dashboards, drive cross-functional initiatives, and partner with Operations, Fleet, Finance, Product, and field teams to deliver measurable impact.

The role requires 5–10+ years in operations, strong analytical skills, and the ability to translate data into actionable decisions while