Senior Manager, Operational Resilience & Continuity Planning

Charles Schwab; Southlake (TX); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Parental leave and family benefits

Tuition reimbursement

Health insurance

Job summary

Charles Schwab is seeking a Senior Manager, Operational Resilience to design, implement, and mature the firm’s resilience framework across people, processes, and technology. You will partner across the three lines of defense to anticipate disruption and ensure delivery of critical products and services.

You’ll oversee IBPs, dependency mapping, scenario testing, continuity planning, crisis response, and resilience measurement, translating risk insights into actionable board-ready reporting.

Qualifications

• Bachelor’s degree in Business, Finance, Technology, Risk Management, or a related field.
• 5–10 years of experience in Operational Resilience, Business Continuity, Technology Risk, Cyber Risk, Operational Risk, or related disciplines.
• Strong analytical and problem-solving skills with the ability to synthesize complex data into actionable insights.
• Excellent written and verbal communication skills, with experience developing executive and board level materials.
• Demonstrated ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment.
• Strong stakeholder management and influencing skills across all organizational levels.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Responsibilities

• Lead and support execution of the Operational Resilience strategic roadmap, driving delivery of key framework components and maturity enhancements.
• Contribute to the evolution of the firm’s resilience framework, including governance, policy, standards, and methodologies aligned to regulatory expectations.
• Provide oversight of operational resilience, business continuity planning, crisis management/incident response, and core resilience pillars, ensuring activities are effectively designed, consistently executed, and aligned with regulatory expectations and industry best practices.
• Develop and deliver clear, concise reporting for senior leadership, risk committees, and governance forums, including dashboards, metrics, and thematic insights.
• Prepare executive-level materials articulating resilience posture, key risks, emerging themes, and remediation progress.
• Support governance routines, including committees, working groups, and cross-functional forums.
• Facilitate cross-functional meetings to identify and assess operational resilience risks across business processes, technology, cyber, and third-party dependencies.
• Support the design and oversight of scenario testing and resilience exercises, including evaluation of outcomes and identification of control gaps or vulnerabilities.
• Drive aggregation of risks and themes to inform enterprise-level resilience priorities.
• Partner with stakeholders to enhance data quality, traceability, and usability of resilience data (e.g., systems, vendors, locations, personnel).
• Build strong relationships across business units, technology, risk, and support functions to drive integrated resilience outcomes.
• Serve as a trusted advisor to stakeholders on resilience expectations, program requirements, and best practices.
• Coordinate cross-functional initiatives to address identified resilience gaps and strengthen end-to-end capabilities.

Skills

Analytical thinking

Executive communication

Stakeholder management

MS Office

Education

Bachelor's degree in Business, Finance, Technology, Risk Management, or a related field

Job description

Charles Schwab is seeking a Senior Manager, Operational Resilience to design, implement, and mature the firm’s resilience framework across people, processes, and technology. You will partner across the three lines of defense to anticipate disruption and ensure delivery of critical products and services.

You’ll oversee IBPs, dependency mapping, scenario testing, continuity planning, crisis response, and resilience measurement, translating risk insights into actionable board-ready reporting.