Strategic Leader, Operational Resilience & Continuity

Charles Schwab Corporation; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Charles Schwab Corporation is seeking a Senior Manager of Operational Resilience in Austin, TX to lead and mature the firm’s resilience framework. The role partners across the three lines of defense, translating risk insights into strategic actions and board-ready reporting.

The position emphasizes governance, policy development, and oversight of continuity planning, incident response, and resilience pillars, with collaboration to meet regulatory expectations and industry best practices.

Qualifications

• Bachelor’s degree required in a related field.
• 5–10 years of experience in Operational Resilience, Business Continuity, Technology Risk, Cyber Risk, Operational Risk, or related disciplines.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills, with experience producing executive and board-level materials.
• Demonstrated ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment.
• Strong stakeholder management and influencing skills across organizational levels.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).

Responsibilities

• Lead and support execution of the Operational Resilience strategic roadmap and maturity enhancements.
• Contribute to governance, policy, standards, and methodologies aligned to regulatory expectations.
• Provide oversight of resilience, business continuity planning, crisis management, and resilience pillars.
• Develop and deliver clear reporting for senior leadership, risk committees, and governance forums.
• Prepare executive-level materials detailing resilience posture and remediation progress.
• Support governance routines and cross-functional forums.
• Facilitate cross-functional meetings to identify and assess resilience risks across processes, technology, cyber, and third-party dependencies.
• Oversee scenario testing and resilience exercises and evaluate outcomes for control gaps.
• Drive aggregation of risks to inform enterprise resilience priorities.
• Collaborate with stakeholders to improve data quality and usability of resilience data.
• Build relationships across business units to drive integrated resilience outcomes.
• Serve as trusted advisor on resilience expectations and program requirements.
• Coordinate cross-functional initiatives to address identified resilience gaps.

Skills

Analytical thinking

Problem solving

Executive communication

Stakeholder management

Multi-tasking

Cross-functional collaboration

Education

Bachelor’s degree in Business, Finance, Technology, Risk Management, or related field

Tools

Microsoft Office Suite

Job description

Charles Schwab Corporation is seeking a Senior Manager of Operational Resilience in Austin, TX to lead and mature the firm’s resilience framework. The role partners across the three lines of defense, translating risk insights into strategic actions and board-ready reporting.

The position emphasizes governance, policy development, and oversight of continuity planning, incident response, and resilience pillars, with collaboration to meet regulatory expectations and industry best practices.