Senior Manager, Operational Resilience

Charles Schwab; Orlando (FL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid vacation and volunteering

Sabbatical after 5 years

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Senior Manager of Operational Resilience to lead the design, implementation, and maturation of the firm’s resilience framework. You will partner across three lines of defense, drive governance routines, and translate risk insights into actionable board-ready strategies.

The role emphasizes cross-functional collaboration, scenario testing oversight, and alignment with regulatory expectations, with opportunities for executive-level reporting and strategic influence.

Qualifications

• Bachelor's degree in Business, Finance, Technology, Risk Management, or related field.
• 5-10 years of experience in Operational Resilience, Business Continuity, Technology Risk, Cyber Risk, or related disciplines.
• Strong analytical and problem-solving skills with the ability to synthesize complex data into actionable insights.
• Excellent written and verbal communication skills, with experience developing executive and board level materials.

Responsibilities

• Lead and support execution of the Operational Resilience strategic roadmap, driving delivery of key framework components and maturity enhancements.
• Contribute to governance, policy, standards, and methodologies aligned to regulatory expectations.
• Provide oversight of operational resilience, business continuity planning, crisis management/incident response, and core resilience pillars.
• Develop and deliver reporting for senior leadership, risk committees, and governance forums, including dashboards and metrics.
• Prepare executive materials articulating resilience posture, key risks, and remediation progress.
• Support governance routines, including committees, working groups, and cross-functional forums.
• Facilitate cross-functional meetings to assess operational resilience risks across processes, technology, cyber, and vendors.
• Support scenario testing and resilience exercises, evaluating outcomes and identifying control gaps.

Skills

Bachelor's degree

5-10 years experience

Analytical skills

Executive communication

Stakeholder management

MS Office

Education

Bachelor's degree in Business/Finance/Tech

Tools

Microsoft Office

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

The Senior Manager, Operational Resilience is responsible for supporting the design, implementation, and ongoing maturity of the firm’s Operational Resilience Framework. This role operates within a governance and oversight capacity, partnering across the three lines of defense to strengthen the firm’s ability to anticipate, withstand, respond to, and recover from disruption while maintaining delivery of critical products and services.

The Senior Manager will be an individual contributor assisting the Director of Operational Resilience Governance in the implementation of the operational resilience framework. This individual will play a key role in advancing the Firm’s operational resilience capabilities, including overseeing Important Business Process (IBP) identification, dependency mapping, scenario testing, and resilience measurement. The role also provides oversight of continuity planning, crisis response, and resilience pillar activities, while ensuring alignment with regulatory expectations and industry best practices. The role requires strong cross-functional collaboration, executive communication, and the ability to translate complex risk insights into actionable strategies and board-level reporting.

Responsibilities

• Lead and support execution of the Operational Resilience strategic roadmap, driving delivery of key framework components and maturity enhancements
• Contribute to the evolution of the firm’s resilience framework, including governance, policy, standards, and methodologies aligned to regulatory expectations (e.g., IBP, impact tolerances, scenario testing, etc.)
• Provide oversight of operational resilience, business continuity planning, crisis management/incident response, and core resilience pillars, ensuring activities are effectively designed, consistently executed, and aligned with regulatory expectations and industry best practices
• Develop and deliver clear, concise reporting for senior leadership, risk committees, and governance forums, including dashboards, metrics, and thematic insights
• Prepare executive-level materials articulating resilience posture, key risks, emerging themes, and remediation progress
• Support governance routines, including committees, working groups, and cross-functional forums
• Facilitate cross-functional meetings to identify and assess operational resilience risks across business processes, technology, cyber, and third-party dependencies
• Support the design and oversight of scenario testing and resilience exercises, including evaluation of outcomes and identification of control gaps or vulnerabilities
• Drive aggregation of risks and themes to inform enterprise-level resilience priorities
• Partner with stakeholders to enhance data quality, traceability, and usability of resilience data (e.g., systems, vendors, locations, personnel)
• Build strong relationships across business units, technology, risk, and support functions to drive integrated resilience outcomes
• Serve as a trusted advisor to stakeholders on resilience expectations, program requirements, and best practices
• Coordinate cross-functional initiatives to address identified resilience gaps and strengthen end-to-end capabilities

What you have

Required Qualifications

• Bachelor’s degree in Business, Finance, Technology, Risk Management, or a related field
• 5-10 years of experience in Operational Resilience, Business Continuity, Technology Risk, Cyber Risk, Operational Risk, or related disciplines
• Strong analytical and problem-solving skills with the ability to synthesize complex data into actionable insights
• Excellent written and verbal communication skills, with experience developing executive and board level materials
• Demonstrated ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment
• Strong stakeholder management and influencing skills across all organizational levels
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Preferred Qualifications

• Experience within financial services
• Proven experience operating in a governance, oversight, or second line of defense capacity
• Working knowledge of resilience frameworks, including IBPs, impact tolerances, scenario testing and exercises

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance