Onsite Customer Service & Ops Manager

Alstom; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Investment in your development through learning opportunities

Collaborative work environment

Innovative strategies for customer experience

Job summary

A global transportation company is seeking a full-time Customer Service Manager in New York Airport, NY. The role involves ensuring a world-class experience for JFK AirTrain passengers by leading service improvements, overseeing safety policies, and collaborating with various teams. The ideal candidate will have a degree in business or marketing, excellent communication skills, and experience in customer service within the transportation industry. Join this innovative setting to help elevate customer satisfaction and operational excellence.

Qualifications

• Experience or understanding of customer service management within the transportation industry.
• Knowledge of customer service best practices and industry trends.
• Familiarity with the Port Authority of New York & New Jersey's operational standards.

Responsibilities

• Assisting with implementing safety policies and procedures.
• Conducting investigations and implementing corrective actions.
• Collaborating to enhance the customer service strategy.
• Identifying areas for improvement and implementing strategies.

Skills

Excellent interpersonal and communication skills

Leadership and team management abilities

Relationship building and conflict resolution expertise

Adaptability to changing customer needs and market trends

Education

Degree in business administration, marketing, or a related field

Job description

A global transportation company is seeking a full-time Customer Service Manager in New York Airport, NY. The role involves ensuring a world-class experience for JFK AirTrain passengers by leading service improvements, overseeing safety policies, and collaborating with various teams. The ideal candidate will have a degree in business or marketing, excellent communication skills, and experience in customer service within the transportation industry. Join this innovative setting to help elevate customer satisfaction and operational excellence.