Senior Manager of Success Architects (Fully Remote)

GitLab; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

GitLab seeks a dynamic leader to drive customer adoption and measurable outcomes by leading a distributed Asia Pacific Customer Success team of architects and managers. You will harness data to improve account health and ensure value delivery across the customer base.

You will coach and develop team members through regular feedback and career growth conversations, and partner with Sales, Product, and Engineering to align goals with company direction and the Success package entitlements.

Responsibilities

• Lead a distributed Asia Pacific team of Customer Success Architects and Managers to drive customer adoption, account health, and measurable outcomes.
• Coach and develop team members through regular feedback, career growth conversations, and process improvements to deliver the Success package entitlements.
• Partner with Sales, Product, Engineering, and other stakeholders to strengthen customer relationships, support escalations, and align team goals with company direction.

Job description

• Lead a distributed Asia Pacific team of Customer Success Architects and Managers to drive customer adoption, account health, and measurable outcomes.
• Coach and develop team members through regular feedback, career growth conversations, and process improvements to deliver the Success package entitlements.
• Partner with Sales, Product, Engineering, and other stakeholders to strengthen customer relationships, support escalations, and align team goals with company direction.