Senior Manager of Solution Consulting (SLED)

ServiceNow; Boston (MA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow in Boston seeks a Sr. Manager, Solution Consulting (SLED) to lead and coach a team of pre-sales Solution Consultants, driving technical solutions and supporting the sales process.

You will partner with sales, product, and marketing to deliver demonstrations, develop strategy, and ensure successful customer engagements while mentoring the team to achieve revenue growth.

Qualifications

• Excellent communication and presentation skills for diverse audiences.
• Experience in sales engineering, technical sales, or related roles in software/tech.
• Proactive, self-driven with ability to work in a fast-paced environment.
• Bachelor’s degree or equivalent work experience in a technical field.

Responsibilities

• Lead, manage, and mentor a team of Solution Consultants.
• Collaborate with sales to align technical solutions with customer objectives.
• Provide technical demonstrations, proposals, and value proofs.
• Develop technical content, case studies, and sales tools.
• Engage with customers and manage complex technical engagements.
• Coordinate with product/marketing/im-plementation teams to ensure smooth handoffs.
• Provide regular reports and insights to senior management.

Skills

Leadership

Team management

Sales engineering

Technical expertise

Public speaking

Cybersecurity knowledge

Analytical mindset

Travel readiness

Customer engagement

Education

Bachelor’s degree in a technical field

Job description

• As a Sr. Manager, Solution Consulting (SLED), your primary responsibility is to lead and manage a team of pre-sales Solution Consultants responsible for driving technical solutions and supporting the sales process
• You will collaborate closely with the sales and product teams to ensure successful customer engagement and drive revenue growth. Your role as a player/coach will involve providing technical expertise, coaching and mentoring the solution consulting team and overseeing the pre-sales process from a technical standpoint
• Team Leadership:
• Lead, manage, and mentor a team of Solution Consultants, providing guidance, feedback, and professional development opportunities
• Set performance goals, monitor progress, and evaluate the performance of individual team members
• Foster a collaborative and high-performance culture within the broader Solution Consultant teams
• Sales Support and Strategy:
• Collaborate with the sales team to understand customer needs and objectives and align technical solutions accordingly
• Provide technical expertise and support throughout the sales process, including product demonstrations, presentations, and proposals
• Develop and maintain a deep understanding of the company’s products, technologies, and industry trends to effectively articulate the value proposition to customers
• Assist in defining sales strategies and contribute to developing sales collateral and resources
• Customer Engagement:
• Engage directly with key customers to understand their technical requirements and address any concerns or challenges
• Act as a trusted customer advisor, offering technical insights and recommendations to drive successful outcomes
• Conduct customer site visits, demonstrations, and presentations to showcase the company’s products and solutions
• Deliver Demonstrations and proof of value
• Cross-functional Collaboration:
• Collaborate closely with the product management team to provide feedback on product features, enhancements, and market demands
• Work closely with the marketing team to develop technical content, case studies, and sales tools to support the sales process
• Coordinate with the implementation and support teams to ensure a seamless transition from sales to implementation and customer success
• Continuous Improvement:
• Stay updated on industry trends, competitive landscape, and emerging technologies relevant to the company’s product offerings
• Identify process improvements and implement best practices to streamline the sales engineering operations
• Provide regular reports, metrics, and insights to the senior management team on the performance and effectiveness of the sales engineering function

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Expected to travel up to 40% of the time on average
• Proven experience in sales engineering, technical sales, or a related role, preferably in the software or technology industry
• Proactive and self-driven with the ability to work effectively in a fast-paced, dynamic environment
• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience
• Analytical mindset with the ability to analyze data, metrics, and sales trends to drive informed decisions
• In-depth technical knowledge and understanding of cybersecurity, products, and industry trends
• Strong leadership and team management skills, with the ability to inspire and motivate a team toward achieving goals
• Strong customer focus and the ability to build and maintain relationships with key stakeholders