Sr. Manager, Solution Consulting (SLED) (Armis/Veza)

Servicenow; United States; Hybrid; USD 169,000 - 235,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a Sr. Manager, Solution Consulting (SLED) to lead and grow a pre-sales team that delivers technical solutions and supports the sales process. You will coach, mentor, and drive the pre-sales strategy across customers and regions.

You will partner with sales, product, and marketing to articulate value, demonstrate capabilities, and contribute to collateral. Travel up to 40% is expected, with equity and competitive compensation based on location.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• Proven experience in sales engineering or related role.
• Strong leadership and team management skills.
• Excellent communication and presentation abilities.
• In-depth cybersecurity knowledge and awareness of industry trends.
• Strong customer focus and stakeholder relationship skills.
• Analytical mindset with data-driven decision making.
• Proactive, self-driven in a fast-paced environment.

Responsibilities

• Lead, manage, and mentor a team of Solution Consultants.
• Collaborate with sales to define technical solutions for customers.
• Provide technical demos, presentations, and proposals throughout the sales cycle.
• Develop deep product and industry knowledge to articulate value.
• Coordinate with product/marketing for technical content and sales tools.
• Drive continuous improvement of sales engineering processes and metrics.

Skills

Team leadership

Sales engineering

Cybersecurity knowledge

Communication skills

Analytical mindset

Mentoring

Education

Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience

Job description

As a Sr. Manager, Solution Consulting (SLED), your primary responsibility is to lead and manage a team of pre-sales Solution Consultants responsible for driving technical solutions and supporting the sales process. You will collaborate closely with the sales and product teams to ensure successful customer engagement and drive revenue growth. Your role as a player/coach will involve providing technical expertise, coaching and mentoring the solution consulting team and overseeing the pre-sales process from a technical standpoint.

What you'll do...

Team Leadership:

• Lead, manage, and mentor a team of Solution Consultants, providing guidance, feedback, and professional development opportunities.
• Set performance goals, monitor progress, and evaluate the performance of individual team members.
• Foster a collaborative and high-performance culture within the broader Solution Consultant teams.

Sales Support and Strategy:

• Collaborate with the sales team to understand customer needs and objectives and align technical solutions accordingly.
• Provide technical expertise and support throughout the sales process, including product demonstrations, presentations, and proposals.
• Develop and maintain a deep understanding of the company's products, technologies, and industry trends to effectively articulate the value proposition to customers.
• Assist in defining sales strategies and contribute to developing sales collateral and resources.

Customer Engagement:

• Engage directly with key customers to understand their technical requirements and address any concerns or challenges.
• Act as a trusted customer advisor, offering technical insights and recommendations to drive successful outcomes.
• Conduct customer site visits, demonstrations, and presentations to showcase the company's products and solutions.
• Deliver Demonstrations and proof of value

Cross-functional Collaboration:

• Collaborate closely with the product management team to provide feedback on product features, enhancements, and market demands.
• Work closely with the marketing team to develop technical content, case studies, and sales tools to support the sales process.
• Coordinate with the implementation and support teams to ensure a seamless transition from sales to implementation and customer success.

Continuous Improvement:

• Stay updated on industry trends, competitive landscape, and emerging technologies relevant to the company's product offerings.
• Identify process improvements and implement best practices to streamline the sales engineering operations.
• Provide regular reports, metrics, and insights to the senior management team on the performance and effectiveness of the sales engineering function.

To be successful in this role you have:

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience.
• Proven experience in sales engineering, technical sales, or a related role, preferably in the software or technology industry.
• Strong leadership and team management skills, with the ability to inspire and motivate a team toward achieving goals.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• In-depth technical knowledge and understanding of cybersecurity, products, and industry trends.
• Strong customer focus and the ability to build and maintain relationships with key stakeholders.
• Analytical mindset with the ability to analyze data, metrics, and sales trends to drive informed decisions.
• Proactive and self-driven with the ability to work effectively in a fast-paced, dynamic environment.

Expected to travel up to 40% of the time on average.

For positions in this location, we offer a base pay of $168,750 - $235000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive con