Senior Manager of Client Success

PipelinePlus; Chicago (IL); Remote; USD 110,000; Full time

Job summary

An innovative firm is seeking a Senior Manager of Client Success to enhance client engagement and drive business outcomes. This remote role offers a chance to lead onboarding, retention strategies, and act as a strategic advisor to clients, particularly in legal and professional services. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have a strong operational mindset. With a focus on client success, you'll have the opportunity to mentor junior team members and collaborate with leadership on strategic initiatives. Join a supportive culture that values learning and professional development.

Benefits

Unlimited PTO

Comprehensive Health Benefits

Home Office Stipend

Professional Development Opportunities

Qualifications

• 5+ years in client success or account management, ideally in B2B SaaS.
• Proven track record of improving client health metrics and retention.

Responsibilities

• Lead client onboarding and retention strategies for high satisfaction.
• Analyze client data to identify risks and support renewals.

Skills

Client Development

Strategic Thinking

Communication Skills

Operational Management

Data Analysis

Education

Bachelor's Degree

Master's Degree

Tools

HubSpot

Microsoft Office Suite

WordPress

Job description

This range is provided by PipelinePlus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $110,000.00/yr

Additional compensation types

Annual Bonus

Job Title: Senior Manager of Client Success

Location: 100% remote role – US time zones only

Salary: $110,000 OTE ($90,000 base + up to $20,000 in performance bonuses)

Department: Client Success

Reports To: CEO

We’re hiring a Senior Manager of Client Success to serve as a strategic advisor and trusted partner to our clients, helping them drive meaningful business outcomes through our platform and services. This high-impact role is ideal for a seasoned professional who excels at client development, thinks strategically, and consistently anticipates and responds to client needs with agility and insight.

You’ll play a critical role in our leadership team and be groomed for a future promotion to Director of Client Success, based on performance and business needs. If you thrive in fast-paced environments, love building relationships, and have a strong track record of driving client outcomes, we’d love to hear from you.

What You’ll Do:

• Lead client onboarding, engagement, and retention strategies to ensure high satisfaction and product adoption across our client base.
• Serve as a strategic advisor to clients, particularly in legal and professional services, understanding their unique challenges and providing tailored solutions that deliver results.
• Act as an internal advocate for clients, working cross-functionally with Product, Sales, and Marketing to address feedback and influence roadmap decisions.
• Analyze client usage data and KPIs to identify risks, surface insights, and proactively support client success and renewals.
• Oversee and improve internal processes for account management, ticket resolution, and client communication.
• Support and mentor junior team members and contribute to a high-performing, client-centric culture.
• Collaborate with leadership on quarterly planning, team goals, and operational improvements.
• Conduct regular business reviews with clients to reinforce value, identify upsell opportunities, and mitigate churn risk.

What You Bring to the Table:

• 5+ years in a client success, account management, or strategic consulting role, ideally in a B2B SaaS or professional services environment.
• Experience working with law firms or professional services clients is strongly preferred.
• Proven track record of improving client health metrics, increasing retention, and expanding account value.
• Strong operational thinker who can manage the day-to-day while contributing to long-term strategy.
• Excellent communication and interpersonal skills, with a knack for balancing empathy and accountability.
• Technically savvy and proficient with Apple operating systems, Microsoft Office Suite, HubSpot. Knowledge of Wordpress a plus.
• Natural mentor with leadership experience or strong leadership potential.
• High computer literacy and ability to learn new software.

Application Requirements:

• Please send us a 1-2 minute video introducing yourself and telling us why you think you would be a good fit for this role. Send a link to your video to [e-mail]
• Along with the link to your video, please send a copy of your resume and cover letter.

Why you’ll love working at PipelinePlus:

You’ll be joining a supportive and collaborative environment where your work directly contributes to the success of our team and company. This is a chance to immerse yourself in all aspects of a growing business, learn new skills, and make a tangible impact.

• We are leaders - Leadership is not limited to our management team. It’s something everyone at PipelinePlus embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, from the co-founders to the newest hire.
• We are client obsessed - We are committed to our current and future clients and believe in connecting people with possibility.
• Work from anywhere - 100% remote position (EST, CT, MT or PT time zones only).
• Work/life harmony - Although we expect you to be available throughout the workday, we’re family-friendly, with an unlimited PTO policy that gives you the flexibility to stay happy and healthy.
• Professional development opportunities - We cherish a company culture dedicated to expanding the hearts, minds, and horizons of our team members.
• Health Benefits - Comprehensive medical, dental, and vision coverage
• Home Office Support - $500 work-from-home stipend to set up your home office

About us:

With over 20 years of experience in business development for professional services, PipelinePlus is a tech-enabled consulting services company specializing in revenue acceleration. Our PipelinePlus software suite and advisory services will elevate our clients’ business development outcomes.

PipelinePlus is an equal-opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where the applicant is qualified to perform the essential functions of the job), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic.

Applicants who are interested in applying for a position and require special assistance or accommodation during the process due to a disability should contact the PipelinePlus Recruiting Team at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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