Senior Manager of Professional Services

Ecisolutions; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player seeks a Senior Manager of Professional Services to lead a dynamic team in delivering technology solutions. This role involves defining client needs, refining processes, and ensuring excellent outcomes through effective leadership and data-driven strategies. Join a company recognized for its award-winning culture and commitment to employee well-being, where your contributions will drive innovation and operational excellence. If you are passionate about mentoring teams and delivering outstanding service, this opportunity is perfect for you.

Benefits

Paid Volunteer Time Off

Community Service Days

Competitive Salary

Award-winning Culture

Qualifications

• 10-15 years of experience in manufacturing ERPs preferred.
• Management experience is a plus.

Responsibilities

• Define client needs and oversee project implementation.
• Mentor and coach the consulting team for success.
• Monitor performance against KPIs and drive continuous improvement.

Skills

Project Management

Client Needs Assessment

Process Improvement

Team Leadership

Data Analysis

Education

Bachelor’s Degree

Master’s Degree

Job description

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and focus on what matters most. It’s how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. We not only deliver innovative software solutions but also foster an award-winning company culture.

• Competitive benefits focused on employee well-being, including paid volunteer time off
• Named by Achievers on its 50 Most Engaged Companies To Work For list for five consecutive years
• Recognized internationally as a Great Place to Work for six years in a row
• Over a dozen International Business Awards (Stevie) for our culture of creativity, innovation, and leadership

Join our global team committed to inclusion, professional development, and collaboration.

To apply, please attach a detailed resume demonstrating your qualifications and skills relevant to this position. Applications without a resume will not be considered.

Job Summary

The ECI Professional Services Team delivers world-class service to thousands of clients annually. The team defines, designs, delivers, and deploys ECI’s solutions through our Professional Services Consultants and Project Managers. The Senior Manager of Professional Services plays a critical leadership role within the North American PS organization, overseeing the M1 delivery function within our Manufacturing Rest of World (RoW) vertical. This leader is responsible for refining processes, enhancing organizational performance, and ensuring excellent customer outcomes.

• Define client needs, develop processes and proposals, and oversee project implementation
• Develop and implement technology solutions for clients using company products, outsourced solutions, or proprietary tools
• Mentor and coach the consulting team for success
• Manage profitability, scalability, and team health through data-driven approaches
• Lead issue resolution and drive continuous improvement
• Lead the M Consulting Team, managing resources across multiple projects
• Oversee a team of 11, including Implementation Consultants and Project Managers
• Monitor performance against KPIs, and report on outcomes, trends, and profitability
• Make strategic decisions impacting team direction and profitability
• Drive change management and inspire innovation
• Own operational management of the M1 Consulting practice, aligning with company goals
• Ensure team objectives are met through effective processes and cross-functional collaboration
• Mentor team members and foster a learning culture
• Manage revenue forecasting and contribute to a positive company culture

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred
• 10–15 years of experience, preferably in manufacturing ERPs
• Management experience is preferred

#LI-REMOTE

#LI-AS1

We offer a competitive salary, an award-winning culture, and excellent benefits, including community service days. Our core values—Crave Greatness, Own the Outcome, Deliver Awesome, and Embrace Community—are at the heart of everything we do.