Senior Manager - Crown Jewel Operations (Remote)

ZipRecruiter; North Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking a Manager for Crown Jewel Operations to enhance customer experience while safeguarding vital data assets. This role involves overseeing operations, governance, and optimization of processes, ensuring compliance with security measures. The ideal candidate will possess extensive experience in Information Technology and Information Security, with a focus on risk mitigation and service delivery optimization. Join a team dedicated to innovation and making a significant impact in the healthcare sector, where your contributions will be valued and recognized.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Short-term Incentive Program

Long-term Incentive Program

Qualifications

• 8+ years of experience in IT or Information Security.
• CISSP certification is required.
• Experience managing service provider outcomes.

Responsibilities

• Oversee operations and governance of Crown Jewel Office processes.
• Establish relationships with ISRM and IT System Owners.
• Provide reports on the health of Crown Jewel Assets.

Skills

Information Technology

Information Security

Risk Mitigation

ITIL Framework

Problem Resolution

Communication Skills

Multitasking

Organizational Skills

Education

Bachelor's Degree

Master's Degree

PhD

Tools

ITIL

Job description

Job Description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn, and TikTok.

Job Description

The Manager, Crown Jewel Operations, maintains accountability for a positive customer experience and driving value with a strategic mindset while protecting AbbVie's most confidential data assets. This role will be accountable for providing governance and oversight for Crown Jewel Office and Cybersecurity activities, while delivering business value by maximizing investment in securing our Crown Jewels. This role will support the Data Protection Governance Committee and Crown Jewel Office Projects and guide development of reports and dashboards which will measure the current state of the Crown Jewel Office.

This position can be virtual anywhere in the U.S.

Responsibilities

1. Responsible for overall operations, governance, and optimization of Crown Jewel Office processes, with a focus on automation.
2. Establish and maintain collaborative relationships with functional counterparts in ISRM, the business, and IT System Owners to ensure the protection of Crown Jewel data.
3. Lead assurance activities to test and ensure controls protecting Crown Jewel data are in effect.
4. Provide regular reports to Senior Leadership and the Crown Jewel Office on the health and status of Crown Jewel Assets.
5. Support the Data Protection Governance Committee by tracking action items, assisting with content development, facilitating meetings, and notetaking, including engagement with senior leaders.
6. Provide operational and reporting requirements to development teams for internal tools and dashboards.
7. Monitor execution of Crown Jewel processes conducted by Information Security and the Crown Jewel Office, and identify and implement improvements.
8. Maintain accurate information about Crown Jewel data assets, suppliers, and applications, ensuring engagement of business and IT owners throughout the lifecycle.
9. Ensure compliance with AbbVie's processes and standard practices across all Crown Jewel applications, suppliers, and data assets.
10. Support the mission of the Crown Jewels Office: “safeguard AbbVie’s most vital digital data assets through stringent security measures and cutting-edge technology, ensuring data confidentiality to support our mission of making possibilities real.”

Qualifications

• Bachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience OR relevant experience in Information Technology and/or Information Security.
• Experience managing managed service provider outcomes, including SLA and contractual obligations, working through gaps, and ensuring service delivery optimization.
• 5+ years in utilizing ITIL Framework, including Incident Management, Change Management, and Problem Management.
• Proven experience in risk mitigation strategies to reduce or eliminate issues.
• CISSP certification.
• Ability to prioritize and multitask.
• Highly organized and detail-oriented.
• Strong problem resolution skills in large, matrixed, complex environments.
• Experience working with senior leaders, with strong communication and influencing skills.
• Demonstrated ability to coordinate cross-functional teams towards task completion.
• Experience with Service Operations in a global, multi-sourced environment.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting, based on the job grade for this position. Individual compensation within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive benefits package including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees.
• This job is eligible to participate in our short-term and long-term incentive programs.

Note: No pay amount is considered wages or compensation until earned, vested, and determinable. The availability of any bonus, commission, incentive, benefits, or other compensation remains at the Company’s sole discretion unless paid, and may be modified at the Company’s sole discretion, in accordance with applicable law.

AbbVie is an equal opportunity employer committed to operating with integrity, driving innovation, transforming lives, and serving our community. We are an Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation can find more information here.