Senior Manager, Nonprofit Customer Success

Windfall; San Francisco (CA); On-site; USD 155,000 - 175,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits package

Job summary

A leading AI-based people intelligence firm is seeking a Manager of Nonprofit Customer Success to lead a team focused on growing the nonprofit sector. Responsibilities include managing a team of Customer Success Managers, overseeing customer onboarding and adoption, and developing strategic initiatives to enhance customer engagement. The ideal candidate will have extensive experience in customer success, strong analytical skills, and a passion for helping organizations utilize data effectively. This role offers a competitive salary range of $155k - $175k plus equity.

Qualifications

• Minimum 8 years in analytical customer-facing roles.
• 3+ years leading Customer Success teams.
• Proven ability to drive customer outcomes and adoption.

Responsibilities

• Lead a team responsible for scaling nonprofit customer success.
• Own and manage a set of key accounts.
• Oversee training and development of Customer Success Managers.

Skills

Analytical skills

Customer relationship management

Team leadership

Presentation skills

Detail-oriented

Education

Bachelor's degree from a top-tier university

MBA

Tools

Salesforce

Bloomerang

Job description

A leading AI-based people intelligence firm is seeking a Manager of Nonprofit Customer Success to lead a team focused on growing the nonprofit sector. Responsibilities include managing a team of Customer Success Managers, overseeing customer onboarding and adoption, and developing strategic initiatives to enhance customer engagement. The ideal candidate will have extensive experience in customer success, strong analytical skills, and a passion for helping organizations utilize data effectively. This role offers a competitive salary range of $155k - $175k plus equity.