Remote Nonprofit Success Manager | Onboarding (Contract)

GivingIQ; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

DonateStock is seeking a Customer Success Manager to onboard nonprofits, train users, and support ongoing relationships. The role blends onboarding, training and some inbound sales duties, with a focus on driving fundraising success for nonprofit customers.

The position is contract with potential for full-time employment. A strong emphasis on CRM and support tools, proactive problem-solving and excellent communication is required.

Qualifications

• Proven experience developing customer relationships and growing accounts.
• Excellent communication, interpersonal and relationship-building skills.
• Aptitude for developing and delivering onboarding and training programs.
• Proactive problem-solving and customer support skills.
• Experience with CRM, chat, ticketing and other customer success tools.
• Strong organization and priority management skills.

Responsibilities

• Onboard nonprofit customers and deliver training programs.
• Provide exceptional customer support and resolve inquiries promptly.
• Build and maintain strong relationships with nonprofit customers.
• Collaborate to develop and implement customer success strategies.
• Assist inbound sales by handling inquiries and guiding prospects through the process.

Skills

Relationship mgmt

Communication

Training design

Problem solving

Time management

Organization

CRM tools

Chat tools

Ticketing systems

Tools

CRM software

Live chat tools

Ticketing systems

Job description

DonateStock is seeking a Customer Success Manager to onboard nonprofits, train users, and support ongoing relationships. The role blends onboarding, training and some inbound sales duties, with a focus on driving fundraising success for nonprofit customers.

The position is contract with potential for full-time employment. A strong emphasis on CRM and support tools, proactive problem-solving and excellent communication is required.