Manager, Customer Success (Non Profit)

Jobot; San Francisco (CA); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Salary up to $200k

Bonus 20%

Medical insurance

Dental insurance

401k

Child care support

Paid maternity leave/paternity leave

Job summary

Jobot is seeking a Customer Success Leader in San Francisco to drive adoption and retention for non-profit clients within the tech services space. You’ll lead customer success strategy, work with executive partners, and leverage CRM and data models to deliver innovative solutions in a dynamic, in-office environment.

This role commands a salary up to $200k with a 20% bonus potential, plus comprehensive benefits including medical, dental, 401k, child care support, and paid parental leave.

Qualifications

• Minimum 5 years of experience in a customer success role, preferably in Tech Services.
• Proficient with HubSpot, CRM, B2B, SaaS, and data models.
• Experience with go-to-market strategies and performance marketing.
• Experience working with C-level executives and non-profit organizations.
• Bachelor's degree in Business, Marketing, or related field.

Responsibilities

• Develop and implement a comprehensive customer success strategy that enhances satisfaction, adoption, and retention.
• Work closely with non-profit partners to understand needs and tailor services.
• Leverage HubSpot, CRM, and data models to provide innovative solutions.
• Collaborate with C-level executives to develop and execute go-to-market strategies.
• Conduct diligence to ensure successful implementation of services.
• Manage performance marketing initiatives to drive acquisition and retention.
• Serve as a trusted advisor to non-profit partners for success guidance.
• Monitor and report on customer health, identifying issues and acting proactively.
• Collaborate with cross-functional teams to drive customer success and growth.

Skills

HubSpot

CRM

B2B

SaaS

Data models

Go-to-market

Performance marketing

Education

Bachelor's degree in Business/Marketing

Tools

HubSpot

Job description

Job details

Our client in San Francisco is looking to hire a Customer Success Leader! This is an in office job up to $200k salary

Salary: $175,000 - $200,000 per year

A bit about us:

We are currently seeking a passionate, tech-savvy Manager for Customer Success to join our team in the Tech Services industry. This is an exciting opportunity to work with our non-profit clients, where you will be instrumental in driving customer success by leveraging your knowledge and expertise in B2B, SaaS, CRM, and data models. You will be responsible for creating and implementing go-to-market strategies, conducting diligence, and managing performance marketing initiatives. Your role will be pivotal in ensuring the successful adoption of our services by our non-profit partners, ultimately leading to their success.

Why join us:

• salary up to $200k
• bonus offerings (20%)
• Medical insurance
• dental insurance
• 401k
• child care support
• paid maternity leave/paternity leave

Job Details

1. Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, adoption, and retention.
2. Work closely with our non-profit partners to understand their needs and tailor our services accordingly.
3. Leverage your knowledge of HubSpot, CRM, and data models to provide our customers with innovative solutions.
4. Collaborate with the C-level executives to develop and execute go-to-market strategies.
5. Conduct diligence to ensure the successful implementation of our services.
6. Manage performance marketing initiatives to drive customer acquisition and retention.
7. Serve as a trusted advisor to our non-profit partners, providing them with the necessary support and guidance to ensure their success.
8. Monitor and report on customer health, identifying any potential issues and implementing solutions proactively.
9. Collaborate with cross-functional teams to drive customer success and business growth.

Qualifications

1. A minimum of 5 years of experience in a customer success role, preferably in the Tech Services industry.
2. Proven experience with HubSpot, CRM, B2B, SaaS, and data models.
3. Extensive knowledge of go-to-market strategies and performance marketing.
4. Experience working with C-level executives and non-profit organizations.
5. Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers.
6. Strong problem-solving skills, with the ability to think strategically and act proactively.
7. Demonstrated ability to manage multiple projects simultaneously, with a strong attention to detail.
8. A passion for customer success and a commitment to making a positive impact on non-profit organizations.
9. Bachelor's degree in Business, Marketing, or a related field.

If you are passionate about customer success and want to make a meaningful impact on non-profit organizations, we would love to hear from you.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.