Senior Manager, New Verticals Fulfillment & Quality Ops

DoorDash, Inc.; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Equity grants

401(k) match

Parental leave

Job summary

DoorDash, Inc. is scaling its New Verticals Fulfillment Strategy & Operations with a Senior Manager to lead a small team focused on merchant experience and occasion quality.

You will guide tool development with Product and Engineering to improve merchant workflows, enhance order accuracy, and drive growth across multiple verticals in a high‑impact role. You will partner across regions, including EMEA, and own strategic plans, analytics, and operational execution.

Qualifications

• 8–12+ years of experience in tech, ops, or strategy leadership.
• Bachelor’s degree in finance/economics/CS/engineering or related field; MBA preferred.
• Prior people management experience and team development.
• Experience in e-commerce fulfillment or marketplace operations is a plus.
• Comfort with SQL, data visualization, and AI-enabled tooling.

Responsibilities

• Lead a team focused on merchant experience and occasion quality for New Verticals fulfillment.
• Set and drive strategy for tools/workflows used by merchants and improve order accuracy and efficiency.
• Collaborate with Product, Engineering, and cross-functional partners to scale solutions across regions.
• Identify risks, build cross-functional plans, and ensure high-quality orders at scale.

Skills

SQL

Data Visualization

Cross-functional collaboration

Leadership

Operations strategy

Education

Bachelor's Degree

MBA

Tools

Claude

Cursor

Gemini

Copilot

Job description

DoorDash, Inc. is scaling its New Verticals Fulfillment Strategy & Operations with a Senior Manager to lead a small team focused on merchant experience and occasion quality.

You will guide tool development with Product and Engineering to improve merchant workflows, enhance order accuracy, and drive growth across multiple verticals in a high‑impact role. You will partner across regions, including EMEA, and own strategic plans, analytics, and operational execution.