Senior Manager, Fulfillment Strategy & New Verticals

DoorDash; New York, San Francisco (NY, CA); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

Equity grants

401(k) with matching

Paid parental leave

Medical, dental, vision

Job summary

DoorDash’s New Verticals Fulfillment Strategy & Operations team is scaling, seeking a Senior Manager to lead a three-person team focused on merchant experience and occasion quality. You will shape tool strategies for merchants, partner with Product and Engineering to launch features, and ensure high-quality order fulfillment at scale across regions.

You’ll oversee cross-functional projects, drive data-driven decisions, and leverage AI tooling to automate repeatable tasks.

Qualifications

• 8–12+ years of experience across tech, operations, strategy, consulting, banking, startups or related fields.
• Bachelor's degree ideally in finance, economics, computer science, engineering, or related field; MBA preferred.
• Experience in ecommerce fulfillment or marketplace operations is a plus.
• Prior people management experience and track record of hiring and developing a team.
• Comfortable with SQL and data visualization; able to extract insights from data to guide decisions.
• Ability to partner with cross-functional teams including Product, Engineering, Data Science, and Operations.
• Interest in AI-enabled tooling and automating repeatable tasks.

Responsibilities

• Lead cross-functional projects with Engineers, Data Scientists, and Product Managers to develop and implement tech solutions.
• Strategize and deliver on improving key quality and cost metrics; create and execute strategic plans.
• Build strategic initiatives across offerings, from high-level strategy to operational details.
• Analyze data to drive business decisions and monitor performance.

Skills

Analytical thinking

SQL

People management

AI native

Education

Bachelor's degree

MBA

Tools

Claude

Cursor

Gemini

Copilot

Job description

DoorDash’s New Verticals Fulfillment Strategy & Operations team is scaling, seeking a Senior Manager to lead a three-person team focused on merchant experience and occasion quality. You will shape tool strategies for merchants, partner with Product and Engineering to launch features, and ensure high-quality order fulfillment at scale across regions.

You’ll oversee cross-functional projects, drive data-driven decisions, and leverage AI tooling to automate repeatable tasks.