Senior Manager, AI-Driven Fulfillment for New Verticals

DoorDash, Inc.; Chicago (IL); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave

medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

family‑forming assistance

mental health program

Job summary

DoorDash, Inc. is seeking a Senior Manager to lead a three‑person team focused on merchant experience and occasion quality within New Verticals Fulfillment Strategy & Operations. You will define tools and workflows to help merchants fulfill orders efficiently while guiding cross‑functional product and engineering initiatives.

You’ll also drive strategic planning, analyze performance data, and push innovative solutions from high level strategy to operational detail, collaborating across regions.

Qualifications

• 8–12+ years of professional experience in tech, operations, or consulting.
• MBA is highly preferred; completed Bachelor’s Degree required.
• Prior people management experience and hiring/development of a team.
• Experience in e-commerce fulfillment or marketplace operations a plus.
• Strong analytical thinker with data-driven decision making and SQL literacy.

Responsibilities

• Lead a team of three focused on merchant experience and occasion quality.
• Set strategy for tools/workflows used by merchants and enable growth.
• Partner with Product and Engineering to build features that improve order quality.
• Own quarterly/annual strategic plans aligned with product capabilities.
• Analyze data to drive decisions and optimize fulfillment performance.

Skills

Strategy leadership

People management

Cross-functional collaboration

Analytical problem solving

SQL

AI tools familiarity

E-commerce fulfillment

Team scaling

Education

Bachelor’s degree in finance, economics, CS, or engineering

MBA (preferred)

Tools

Claude

Cursor

Gemini

Copilot

Job description

DoorDash, Inc. is seeking a Senior Manager to lead a three‑person team focused on merchant experience and occasion quality within New Verticals Fulfillment Strategy & Operations. You will define tools and workflows to help merchants fulfill orders efficiently while guiding cross‑functional product and engineering initiatives.

You’ll also drive strategic planning, analyze performance data, and push innovative solutions from high level strategy to operational detail, collaborating across regions.