Senior Manager, Network Operations - Debit Processing Systems

Visa; Ashburn (VA); On-site; USD 145,400 - 232,500; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Wellness Program

Job summary

Visa is seeking a Sr. Manager for the VOCC VAS DPS Forward team in Ashburn, Virginia. This leadership role requires overseeing a 24x7 operations team responsible for debit transaction processing. The successful candidate will drive automation, manage incidents, and maintain high operational performance. Applicants should have 8+ years of experience in relevant fields, a Bachelor's Degree, and strong leadership skills. Competitive compensation includes a salary range of $145,400.00 to $232,500.00 along with comprehensive benefits.

Qualifications

• 8+ years of relevant work experience with a Bachelor’s Degree.
• Experience managing large teams in decentralized environments.
• Effective verbal and written communication skills.

Responsibilities

• Oversee the daily operations of a 24x7 team.
• Enhance work processes through intelligent automation.
• Manage team workload and prioritize incidents.

Skills

Leadership

Technical proficiency

Incident management

Automation initiatives

Communication skills

Education

Bachelor’s Degree

Advanced Degree (Masters, MBA, JD, MD)

PhD

Tools

AI-assisted tools

Observability platforms

Automated diagnostics

Job description

Job Description

The Sr. Manager, VOCC VAS DPS Forward leads a 24x7 first‑level operations team responsible for the realtime monitoring, support, and restoration of debit transaction processing across Visa's platforms. This role ensures rapid incident resolution, clear client communication, and strong escalation discipline to maintain the highest levels of service availability and meet critical funding and settlement commitments.

This leader is expected to bring not only deep operational expertise but also a forward‑looking mindset centered on AI, automation, and operational modernization. The Sr. Manager will drive the adoption of intelligent monitoring, automated recovery workflows, and data‑driven insights to reduce manual toil, prevent incidents, and improve response quality and speed.

Success in this role requires exceptional leadership, technical proficiency, and a strong command of ITIL practices. The ideal candidate can build and motivate a high‑performing, always‑on operations team while also championing automation initiatives that elevate stability, efficiency, and precision. The Sr. Manager is accountable for meeting service‑level expectations, achieving availability targets above 99.999%, and delivering best‑in‑class operational performance for our clients.

What we expect of you, day to day

• Oversee the daily operations of a 24x7 team, ensuring consistent execution and proactive monitoring through modernized, automated operational workflows.
• Provide strategic leadership and management to team members, including staffing selection, goal setting, annual reviews, compensation planning, career development, coaching, and administrative support.
• Collaborate with Business Leaders to develop and manage tactical and long‑term plans focused on operational stability, resiliency, and modernization.
• Enhance work processes by identifying areas for intelligent automation, predictive analytics, and AI‑assisted detection to reduce manual effort and minimize risks of service interruptions.
• Represent the support team on cross‑functional projects, ensuring on‑time delivery of tactical and strategic commitments.
• Demonstrate strong technical leadership, take ownership of significant incidents, and leverage automated diagnostics and AI‑driven recommendations to accelerate restoration.
• Manage team workload, prioritizing incidents, problems, and requests to resolve on time; drive adoption of runbook automation, autoremediation tools, and self‑service capabilities.
• Identify and address common problem areas by analyzing trends and patterns using AI‑enabled monitoring.
• Represent the DP team in relevant meetings, including process improvement and automation adoption.
• Ensure the team remains focused on supporting production issues while shifting workload to automated, intelligent workflows.
• Maintain and enhance technical skills through training, coaching, and mentoring, especially in automated operations and observability platforms.
• Communicate incidents internally and externally with accuracy and clarity, leveraging automated incident communication tools.
• Participate in Major Problem Review meetings, leading improvement opportunities that focus on automation and predictive analytics.
• Independently triage simultaneous incidents using AI‑powered correlation and modern observability tools to reduce time to root‑cause identification.

Strategic Oversight

This leader plays a critical role in strategic planning and execution, shaping long‑term operational roadmaps with a strong focus on modernization and emergent technologies.

Leadership Scope

The person oversees business‑critical, always‑on operational teams and complex cross‑functional initiatives, promoting a culture of automation‑first execution, data‑driven decision‑making, proactive prevention, and continuous improvement.

Decision‑Making

This leader makes high‑impact decisions with significant autonomy, driving cross‑functional programs that leverage AI and intelligent tooling, advocating for modernization priorities, and representing the team in strategic discussions.

Qualifications

Basic Qualifications

• 8+ years of relevant work experience with a Bachelor’s Degree, or at least 5 years with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 2 years with a PhD, or 11+ years of relevant work experience.

Preferred Qualifications

• 9+ years of relevant work experience with a Bachelor’s Degree, or 7+ years with an Advanced Degree, or 3+ years with a PhD.
• 8+ years of relevant work experience and a Bachelor’s degree, OR 11+ years of relevant work experience.
• Experience managing large teams in diverse and decentralized environments.
• Proven track record of establishing and implementing objectives and tactical plans from overall direction to execution.
• Ability to interpret technical incidents as business concepts and present solutions to multiple levels.
• Effective verbal and written communication and solid presentation skills.
• Strong leadership capabilities and interpersonal skills.
• Excellent team player with strong reporting and documentation skills.
• Leads by example.
• Mid‑level experience in network and authorization technical support roles.
• Ability to manage a team of support staff on shifts providing 24x7x365 operational support.

Beneficial

• Information Technology Infrastructure Library Foundation certificate (ITIL V3/V4).
• Strong understanding of how the payment industry works.
• Management experience in the payment industry and supporting 24x7 teams.

U.S. Applicants Only

The estimated salary range for this position is $145,400.00 to $232,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors such as knowledge, skills, experience, and location. This position may be eligible for bonus and equity. Visa has a comprehensive benefits package that may include Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5‑10% of the time.

Mental/Physical Requirements

Performed in an office setting—requiring the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or criminal histories in a manner consistent with the EEOC guidelines and applicable local law.