Senior Manager, Mortgage Quality & Compliance

Truist; Greenville (SC); On-site; USD 104,000 - 180,000; Full time

Job summary

Truist is seeking a Quality Oversight leader for Mortgage Servicing to direct and manage QA/CS and testing activities that mitigate risk while improving efficiency. You will observe processes, report trends, and coordinate with risk partners and executive management in a heavily regulated environment.

The role requires mortgage servicing expertise, strong regulatory knowledge, and the ability to drive continuous process improvement with a focus on controls and client satisfaction.

Qualifications

• Experience in mortgage servicing systems and default processes.
• Strong leadership and management of teams.
• Ability to analyze complex data to identify trends and risks.
• Familiarity with regulatory requirements in mortgage servicing.

Responsibilities

• Lead Quality Oversight teams in mortgage servicing to mitigate risk.
• Ensure compliance with SLAs, regulations and investor requirements.
• Coach staff and manage budget, staffing, and development.
• Identify gaps and implement process improvements with strong controls.

Skills

Mortgage Servicing

Regulatory Compliance

Leadership

Risk Management

Process Improvement

Analytical Thinking

Education

Bachelor's degree or equivalent education

MBA preferred

Tools

MSP

Excel

PowerPoint

Visio

Job description

Truist is seeking a Quality Oversight leader for Mortgage Servicing to direct and manage QA/CS and testing activities that mitigate risk while improving efficiency. You will observe processes, report trends, and coordinate with risk partners and executive management in a heavily regulated environment.

The role requires mortgage servicing expertise, strong regulatory knowledge, and the ability to drive continuous process improvement with a focus on controls and client satisfaction.