Senior Manager, Mid-Market & Enterprise Accounts in Hawaii

Fareharbor; Honolulu (HI); Vor Ort; USD 101.000 - 151.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

401k matching

Wellness benefits

Hybrid friendly

Work-from-home support

Volunteer hours

Zusammenfassung

FareHarbor is seeking a Manager of Account Management Hawaii to lead a team of 8-10 Account Managers serving Enterprise and Mid-Market clients across the Hawaiian Islands. You will drive retention, growth, product adoption, and long-term partnership success in the market.

The ideal candidate thrives in a fast-paced environment, communicates the why behind changing priorities, and builds a culture of ownership, urgency, continuous learning, and customer-centricity.

Qualifikationen

• 5+ years of Account Management or equivalent client facing experience, with 3+ years in a people leadership or mentorship role in a SaaS or tech-enabled environment.
• Strong strategic thinking, data synthesis, and prioritization ability.
• Excellent coaching, mentoring, and stakeholder management skills.

Aufgaben

• Coach, mentor, develop, and manage a team of 8-10 Account Managers across Enterprise and Mid-Market portfolios.
• Build a high-performing team culture with ownership, results, and continuous learning.
• Set a consistent management cadence to drive accountability and professional development.
• Provide structured, clear feedback to address performance gaps with care and urgency.
• Use data to identify coaching opportunities and remove barriers.
• Partner with Commercial Training to upskill the team and adopt new tools and processes.
• Drive progress toward Retained Revenue and client growth with a focus on retention, expansion, and account health.
• Lead proactive client communications to solve issues and protect key accounts from churn.
• Build scalable systems that empower Account Managers to serve as trusted advisors.
• Monitor workflows for coverage, quality, and timely follow-through across accounts.
• Analyze performance data to identify trends, risks, and improvement opportunities.
• Allocate resources across projects, market initiatives, and escalations.
• Lead initiatives to refine internal workflows and cross-functional alignment.
• Maintain strong understanding of the Hawaii market and share insights with leadership.

Kenntnisse

Account management

Leadership

Communication

Strategy

Jobbeschreibung

FareHarbor is seeking a Manager of Account Management Hawaii to lead a team of 8-10 Account Managers serving Enterprise and Mid-Market clients across the Hawaiian Islands. You will drive retention, growth, product adoption, and long-term partnership success in the market.

The ideal candidate thrives in a fast-paced environment, communicates the why behind changing priorities, and builds a culture of ownership, urgency, continuous learning, and customer-centricity.