Senior Manager, Microsoft Technology Account Lead – Healthcare & Payor/Provider Solutions

Avanade Inc.; Chicago (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

Avanade Inc. in Chicago seeks a Microsoft Technology Account Lead to build trusted client relationships with Accenture and Microsoft stakeholders while leading sales, delivery, and client satisfaction for Microsoft-focused work.

As MTAL, you will work with account leadership to craft strategic growth plans across accounts within a client industry sector, align resources, and drive renewal and expansion. You will lead cross-functional teams, oversee pricing strategies, and ensure realization of

Qualifications

• Experience in account management for Microsoft-focused engagements.
• Ability to lead cross-functional teams across large accounts.
• Proven track record in selling and growing strategic accounts.
• Strong relationships with client executives and partners.

Responsibilities

• Work as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership.
• Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.
• Manage key, strategic client relationships either personally or through a medium to large account team.
• Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at decision making levels.
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
• Develop prescribed solutions and generate new opportunities by maintaining relationships with partner organizations to ensure smooth integration or a successful alliance execution.
• Lead the development and implementation of a Microsoft strategy to ensure that intended business benefits are realized and tracked within and across client account(s).
• Champion a Microsoft AI and innovation stream within the overall Accenture account plan, ensuring the right resources are in place to execute the strategy.
• Act as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand a portfolio of Microsoft work.
• Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions—including products, services, and contractual terms—that align with the customer’s mid- to long-term strategic needs.
• Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.
• Drive Account Growth: Proactively identify opportunities to expand the customer’s Microsoft footprint by introducing additional products and services that enhance business value.
• Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement.
• Track and optimize client experience, thought leadership, and account performance metrics across accounts.

Skills

Microsoft product knowledge

Consulting expertise

Relationship management

Cross-functional leadership

Pricing strategies

RFP response leadership

Job description

Come join us The Microsoft Technology Account Lead (MTAL) is responsible for building trusted client account relationships with Accenture and Microsoft stakeholders as well as clients themselves, whilst leading sales, revenue, delivery, and client satisfaction for Microsoft focused deliverables. As the Microsoft lead, the MTAL will work closely with Accenture Account Leadership to create, own, execute and maintain the plan for strategic business growth on the Microsoft platform across one or more accounts within a client industry sector.

What you'll do

Account Management

• Work as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership.
• Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.
• Manage key, strategic client relationships either personally or through a medium to large account team.
• Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at decision making levels.
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
• Develop prescribed solutions and generate new opportunities by maintaining relationships with partner organizations to ensure smooth integration or a successful alliance execution.

Account Leadership

• Lead the development and implementation of a Microsoft strategy to ensure that intended business benefits are realized and tracked within and across client account(s).
• Champion a Microsoft AI and innovation stream within the overall Accenture account plan, ensuring the right resources are in place to execute the strategy.

Selling

• Act as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand a portfolio of Microsoft work.
• Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions—including products, services, and contractual terms—that align with the customer’s mid- to long-term strategic needs.
• Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.
• Drive Account Growth: Proactively identify opportunities to expand the customer’s Microsoft footprint by introducing additional products and services that enhance business value.
• Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement.

Key Performance Indicators

• Client Experience
• Overall & thought leadership / inspiration
• Account Growth
• Account Sales & Revenue Growth - both AMBG and Avanade
• Account level CCI (Sold & Delivered)
• Personal Chargeability (30%)

Equal Employment Opportunity Statement

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