Senior Manager, Membership Growth & Lifecycle

Horizon Services, LLC; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Horizon Services, LLC seeks a Senior Manager to own customer lifecycle strategies and membership programs, driving growth across locations. You will lead initiatives to acquire, convert, deliver services, and win-back customers, while strengthening retention and recurring revenue.

You will analyze ServiceTitan and other data to identify opportunities, build dashboards, and present actionable insights to executives.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 7+ years in customer lifecycle, membership or revenue operations.
• 3+ years leading programs, projects, or teams.
• Strong analytics; ability to build forecasts and dashboards.
• Hands-on ServiceTitan or similar CRM experience.
• Proven ability to turn data into actionable results.

Responsibilities

• Grow membership enrollment and recurring revenue through acquisition, retention, and renewals.
• Develop lifecycle strategies across acquisition to win-back programs.
• Analyze ServiceTitan and data to identify opportunities and deliver results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, and leadership to drive execution.
• Build business cases, KPI reporting, and executive recommendations.

Skills

Customer lifecycle

Membership programs

Forecasting

Dashboards

CRM platforms

Education

Bachelor's degree

Tools

ServiceTitan

Job description

Horizon Services, LLC seeks a Senior Manager to own customer lifecycle strategies and membership programs, driving growth across locations. You will lead initiatives to acquire, convert, deliver services, and win-back customers, while strengthening retention and recurring revenue.

You will analyze ServiceTitan and other data to identify opportunities, build dashboards, and present actionable insights to executives.