Senior Manager, Customer Lifestyle

Hutchinson Services; Philadelphia (Philadelphia County); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Horizon Services, LLC seeks a Senior Manager to own customer lifecycle strategies and membership programs, driving growth across locations. You will lead initiatives to acquire, convert, deliver services, and win-back customers, while strengthening retention and recurring revenue.

You will analyze ServiceTitan and other data to identify opportunities, build dashboards, and present actionable insights to executives.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 7+ years in customer lifecycle, membership or revenue operations.
• 3+ years leading programs, projects, or teams.
• Strong analytics; ability to build forecasts and dashboards.
• Hands-on ServiceTitan or similar CRM experience.
• Proven ability to turn data into actionable results.

Responsabilités

• Grow membership enrollment and recurring revenue through acquisition, retention, and renewals.
• Develop lifecycle strategies across acquisition to win-back programs.
• Analyze ServiceTitan and data to identify opportunities and deliver results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, and leadership to drive execution.
• Build business cases, KPI reporting, and executive recommendations.

Connaissances

Customer lifecycle

Membership programs

Forecasting

Dashboards

CRM platforms

Formation

Bachelor's degree

Outils

ServiceTitan

Description du poste

Senior Manager, Customer Lifecycle & Membership

Ready to drive customer growth, retention, and recurring revenue? We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations.

What You'll Do

• Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.

What We're Looking For

• Bachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.
• 7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills with experience building business cases, forecasts, and performance dashboards.
• Hands-on experience with ServiceTitan (preferred) or similar CRM/platforms.
• Proven ability to turn data into action and deliver measurable business results.

Join us and help shape the customer experience while driving membership growth, retention, and long-term revenue success.