Senior Manager, Customer Lifestyle

Horizon Services, LLC.; Philadelphia (Philadelphia County); On-site; USD 100,000 - 150,000; Full time

Job summary

Horizon Services, LLC. in the United States seeks a Senior Manager, Customer Lifecycle & Membership to lead lifecycle strategies for membership programs and drive recurring revenue.

You will own enrollment, retention, and renewal initiatives, while partnering with Operations, Marketing, Finance, IT, Contact Center, and field leadership to ensure accountable execution. The role emphasizes data-driven decision making, strong analytics, and hands-on ServiceTitan or similar CRM platform experience

Qualifications

• 7+ years of experience in customer lifecycle, membership programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills with experience building business cases, forecasts, and performance dashboards.
• Hands‑on experience with ServiceTitan (preferred) or similar CRM/platforms.

Responsibilities

• Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.

Skills

Data-driven

Analytical skills

Forecasts

Performance dashboards

CRM experience

Education

Bachelor’s degree or equivalent

Tools

ServiceTitan

Job description

Senior Manager, Customer Lifecycle & Membership

Ready to drive customer growth, retention, and recurring revenue? We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations.

What You’ll Do

• Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.

What We’re Looking For

• Bachelor’s degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.
• 7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills with experience building business cases, forecasts, and performance dashboards.
• Hands‑on experience with ServiceTitan (preferred) or similar CRM/platforms.
• Proven ability to turn data into action and deliver measurable business results.

Join us and help shape the customer experience while driving membership growth, retention, and long-term revenue success.

Salary: $100000 - $150000 per year