Senior Manager, Customer Lifestyle

Horizon Services; Philadelphia (Philadelphia County); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

Horizon Services seeks a Senior Manager to own the customer lifecycle and membership programs across locations. You will drive growth, retention, and recurring revenue through strategic lifecycle initiatives.

You will analyze data from ServiceTitan and other sources to identify opportunities, build business cases, and deliver measurable results. You will partner with Operations, Marketing, Finance, IT, and field leadership to ensure accountability.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 7+ years in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills with ability to build business cases, forecasts and dashboards.
• Hands-on experience with ServiceTitan (preferred) or similar CRM platforms.

Responsabilités

• Grow membership enrollment and recurring revenue through acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other data to identify opportunities and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations.

Connaissances

Analytical skills

Data-driven decision making

Cross-functional collaboration

Leadership

Formation

Bachelor's degree or equivalent experience

Outils

ServiceTitan

Description du poste

Senior Manager, Customer Lifecycle & Membership

Ready to drive customer growth, retention, and recurring revenue? We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations.

What You'll Do

• Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.

What We're Looking For

• Bachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.
• 7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills with experience building business cases, forecasts, and performance dashboards.
• Hands-on experience with ServiceTitan (preferred) or similar CRM/platforms.
• Proven ability to turn data into action and deliver measurable business results.

Join us and help shape the customer experience while driving membership growth, retention, and long-term revenue success.