Customer Lifecycle & Membership Growth Lead

Horizon Services; Philadelphia (Philadelphia County); Vor Ort; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

Horizon Services seeks a Senior Manager to own the customer lifecycle and membership programs across locations. You will drive growth, retention, and recurring revenue through strategic lifecycle initiatives.

You will analyze data from ServiceTitan and other sources to identify opportunities, build business cases, and deliver measurable results. You will partner with Operations, Marketing, Finance, IT, and field leadership to ensure accountability.

Qualifikationen

• Bachelor's degree or equivalent in a related field.
• 7+ years in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills with ability to build business cases, forecasts and dashboards.
• Hands-on experience with ServiceTitan (preferred) or similar CRM platforms.

Aufgaben

• Grow membership enrollment and recurring revenue through acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other data to identify opportunities and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations.

Kenntnisse

Analytical skills

Data-driven decision making

Cross-functional collaboration

Leadership

Ausbildung

Bachelor's degree or equivalent experience

Tools

ServiceTitan

Jobbeschreibung

Horizon Services seeks a Senior Manager to own the customer lifecycle and membership programs across locations. You will drive growth, retention, and recurring revenue through strategic lifecycle initiatives.

You will analyze data from ServiceTitan and other sources to identify opportunities, build business cases, and deliver measurable results. You will partner with Operations, Marketing, Finance, IT, and field leadership to ensure accountability.