Senior Manager, Marketing Operations

Jobtailor; Town of Florida (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

American Express is seeking a Senior Program Manager to drive end-to-end planning and execution of high-priority USCM and GCSM initiatives across platforms. You will partner across Marketing, MarOps, Product, and Technology to translate business needs into actionable plans and remove roadblocks.

Responsibilities include creating structure and visibility across interconnected programs, improving processes and tools, delivering executive-ready reporting, and mentoring peers to foster collaboration

Qualifications

• Experience leading complex cross-functional programs, operational initiatives, technology implementations, and/or process transformation.
• Strong program management skills with experience managing interconnected workstreams, milestones, dependencies, and risks.
• Ability to build trusted relationships and influence across Marketing, MarOps, Product, and Technology.
• Strong analytical and problem-solving skills with the ability to translate complex needs into clear actions and recommendations.
• Excellent written and verbal communication skills, including the ability to communicate effectively with varied audiences and leadership.
• Ability to drive decisions and results in a fast-paced environment with evolving priorities and ambiguity.
• Knowledge of marketing operations, campaign execution, and/or MarTech platforms preferred.
• Proactive, solution-oriented mindset with a demonstrated ability to challenge the status quo.
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
• Bachelor's Degree

Responsibilities

• Drive end-to-end planning and execution of complex, high-priority USCM and GCSM marketing initiatives across existing and new platforms, managing milestones, dependencies, risks, and outcomes.
• Partner across Marketing, MarOps, Product, and Technology teams to translate business needs into actionable plans, remove roadblocks, and drive successful execution.
• Create structure and visibility across interconnected initiatives, ensuring alignment on priorities, milestones, timelines, and dependencies.
• Identify and implement improvements to processes, tools, and ways of working to increase speed, efficiency, quality, and scalability.
• Develop clear reporting and executive-ready communications.
• Synthesize complex information into recommendations.
• Mentor colleagues to foster collaboration and continuous improvement.

Skills

Program Management

Cross-Functional Leadership

Analytical Problem-Solving

Marketing Operations Knowledge

Effective Communication

Education

Bachelor's Degree

Tools

MarTech Platforms

Job description

Drive end-to-end planning and execution of complex, high-priority USCM and GCSM marketing initiatives across existing and new platforms, managing milestones, dependencies, risks, and outcomes
Partner across Marketing, MarOps, Product, and Technology teams to translate business needs into actionable plans, remove roadblocks, and drive successful execution
Create structure and visibility across interconnected initiatives, ensuring alignment on priorities, milestones, timelines, and dependencies
Identify and implement improvements to processes, tools, and ways of working to increase speed, efficiency, quality, and scalability
Develop clear reporting and executive-ready communications
Synthesize complex information into recommendations
Mentor colleagues to foster collaboration and continuous improvement

Requirements

• Experience leading complex cross-functional programs, operational initiatives, technology implementations, and/or process transformation
• Strong program management skills with experience managing interconnected workstreams, milestones, dependencies, and risks
• Ability to build trusted relationships and influence across Marketing, MarOps, Product, and Technology
• Strong analytical and problem-solving skills with the ability to translate complex needs into clear actions and recommendations
• Excellent written and verbal communication skills, including the ability to communicate effectively with varied audiences and leadership
• Ability to drive decisions and results in a fast-paced environment with evolving priorities and ambiguity
• Knowledge of marketing operations, campaign execution, and/or MarTech platforms preferred
• Proactive, solution-oriented mindset with a demonstrated ability to challenge the status quo
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions
• Bachelor's Degree

Core Competencies

Demonstrates strong program management capabilities, leading complex cross-functional initiatives while fostering collaboration across Marketing, MarOps, Product, and Technology teams. Proficient in synthesizing complex information into actionable recommendations and developing executive-ready communications.

Highest-signal resume keywords

• Program Management
• Cross-Functional Leadership
• Analytical Problem-Solving
• Marketing Operations Knowledge
• Effective Communication

ATS Optimization Keywords

Hard Skills

• Program Management
• Process Transformation
• Campaign Execution
• Technology Implementation
• Risk Management

Soft Skills

• Relationship Building
• Influencing Skills
• Proactive Mindset
• Collaboration
• Continuous Improvement

Industry Keywords

• USCM
• GCSM
• Marketing Initiatives
• Operational Initiatives

Tools & Technologies

• MarTech Platforms