Senior Manager, Luxury Executive Housekeeping

MGM Resorts International; Las Vegas (NV); Sur place; USD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Health benefits

Free meals in Aria employee dining

Free parking on property

Wellness incentive programs

Discounts on MGM properties

Résumé du poste

The MGM Resorts International Aria is seeking a Senior Manager - Executive Housekeeper to lead a high-performing housekeeping team in delivering luxury standards. You will guide operations to ensure exceptional guest experiences and uphold Aria’s renowned service quality.

Responsibilities include coaching leaders, driving improvements, and aligning with union negotiations. This role requires weekend/holiday coverage and a strategic hospitality leadership mindset.

Qualifications

• Bachelor’s degree or equivalent hospitality management experience.
• At least 2 years of management experience in a hotel environment.
• Experience leading union team members in a bargaining environment preferred.
• Bilingual abilities highly preferred.
• Able to work weekends and holidays.

Responsabilités

• Manage guest service standards and productivity in the department.
• Coach leadership to optimize performance and develop solutions.
• Lead improvement initiatives to enhance employee and leader performance.
• Provide input on new products, services, standards, technology, and processes.
• Lead leaders in applying policies and procedures, including the Collective Bargaining Agreement.

Connaissances

Leadership

Team management

Customer service

Communication

Bilingual

Formation

Bachelor's degree

Description du poste

The MGM Resorts International Aria is seeking a Senior Manager - Executive Housekeeper to lead a high-performing housekeeping team in delivering luxury standards. You will guide operations to ensure exceptional guest experiences and uphold Aria’s renowned service quality.

Responsibilities include coaching leaders, driving improvements, and aligning with union negotiations. This role requires weekend/holiday coverage and a strategic hospitality leadership mindset.