Senior Manager, Integrated Customer Insights & Strategy

Pfizer Inc.; Collegeville (PA); Hybrid; USD 124,000 - 207,000; Full time

Job summary

Pfizer Inc. is seeking a Senior Manager, Customer Strategy to deliver analytics behind field and account strategy for the Specialty Care portfolio.

The role sits in the Customer Strategy team within US Commercial, partnering with Director, Field & Account Strategy to frame business questions and run analyses that guide deployment and targeting for sales leadership and national accounts. The candidate will turn field execution, account performance, and customer intelligence into data-driven

Qualifications

• Bachelor's degree in Marketing, Analytics, Statistics, Business, Life Sciences, or a related field required.
• 6+ years of experience in commercial analytics, commercial strategy, management consulting, or a combination thereof.
• 3+ years of hands-on field, account, or customer analytics, ideally in support of sales or account teams.
• Proven track record of framing problems and delivering analytic solutions for challenging business situations.
• In-depth knowledge of multiple analytic disciplines with a keen understanding of high-quality insights.
• Experience supporting both marketing and sales or field organizations, translating brand strategy into analytics and recommendations.
• Hands-on experience with field-effectiveness analytics (sizing, structure, deployment) and CRM.
• Experience integrating and interpreting commercial data sources (claims, hub, CRM, market data).
• Trusted thought partner with ability to influence without authority.
• Team-oriented, collaborative, with strong listening and executive presence.

Responsibilities

• Build and maintain analytics behind field alert strategy, delivering real-time signals to field-based colleagues via tools like PinPoint.
• Monitor alert performance and patient signals; refine rules to improve relevance and adoption.
• Measure impact of field tools; collaborate with Enablement, CRM, Brand, Operations and Tech to improve targeting and field effectiveness.
• Build analyses to inform sales-force size, structure, territory alignment, resource allocation, and deployment.
• Assess sales-force effectiveness and develop actionable recommendations with senior leaders.
• Deliver account-level insights on market dynamics, growth potential, and competitive activity for key accounts.
• Support integrated account planning and run customer segmentation analytics.
• Connect Customer Strategy with Patient Solutions; share insights for a single customer-facing story.

Skills

Commercial analytics

Field analytics

Framing problems

Analytic disciplines

Oral & written communication

Cross-functional collaboration

Education

Bachelor's degree in Marketing/Analytics/Statistics/Business/Life Sciences

MBA or advanced degree (preferred)

Tools

PinPoint

CRM

Job description

Pfizer Inc. is seeking a Senior Manager, Customer Strategy to deliver analytics behind field and account strategy for the Specialty Care portfolio.

The role sits in the Customer Strategy team within US Commercial, partnering with Director, Field & Account Strategy to frame business questions and run analyses that guide deployment and targeting for sales leadership and national accounts. The candidate will turn field execution, account performance, and customer intelligence into data-driven