Senior Manager, Hospitality

LE001 The.Team: SME, LLC; Raleigh (NC); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

Retirement Plan: 401k

Healthcare: medical, dental, vision

Ancillary: critical illness, identity,

pet insurance

Commuter Benefits

Job summary

THE·TEAM is seeking a driven events producer to oversee complex hospitality projects from strategy through execution in Raleigh, NC. You will lead event workstreams with senior leadership and ensure unforgettable, high-touch experiences that meet client expectations.

Ideal candidates bring 5+ years in luxury events, a hospitality-related degree, and a track record of delivering polished client deliverables, on-time planning, and flawless on-site logistics.

Qualifications

• Minimum 5 years of experience in high-end event management, hospitality, and/or corporate events.
• Bachelor’s degree in hospitality management, marketing or related field.
• Proven experience as an event planner or organizer in high-end hosting.
• Impressive portfolio of previously managed events.
• Self-starter with minimal supervision.
• Excellent customer service and communication skills.

Responsibilities

• Act as a subject matter expert on B2B hosting and hospitality.
• Lead event workstreams under senior leadership and deliver best-in-class solutions.
• Develop client deliverables to support decision-making.
• Manage budgets from initial build through reconciliation.
• Oversee on-site execution including staffing and guest logistics.
• Maintain relationships with partners, vendors, and properties.

Skills

Event management

Hospitality industry knowledge

Client relationship management

Budget management

Project coordination

Education

Bachelor's degree in hospitality management

Tools

Microsoft PowerPoint

Excel

KeyNote

Job description

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes. Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team.

JOB OVERVIEW:

THE·TEAM is looking for a driven and enthusiastic individual to produce and oversee events from strategy through completion and aid in enhancing THE·TEAM’s visibility in the marketplace. This role will be responsible for leading individual event workstreams under senior leadership in addition to showcasing outstanding, forward-thinking service and organizing memorable high-touch events that meet quality expectations.

WHAT YOU'LL DO:

• Act as a subject matter expert on B2B hosting, hospitality, and relative industry knowledge
• Showcase forward-thinking initiative to identify the best strategic opportunities and deliver best-in-class solutions to the client
• Develop and deliver polished client deliverables and other critical framework materials to support client decision-making
• Ideation, operations, and delivery of numerous hospitality projects, informed by established hospitality strategy
• Manage project budgets from initial build through reconciliation
• Maintain a working relationship with existing partners, vendors, and properties on behalf of the client and THE·TEAM
• Set, communicate and maintain timelines on every project to remain ahead of client expectations
• Research, planning, and execution of site visits on behalf of client and projects
• Manage event on-site execution, including set-up, staffing, guest logistics, stakeholder communications, vendor organization and problem-solving
• Core knowledge of all THE·TEAM service offerings, including proactive identification of when to involve related teams in project-related or independent needs
• Collaboration with other THE·TEAM service teams as necessary based on project need
• Anticipate challenges and proactively handle any arising issues across various entities to ensure flawless execution
• Deliver quality events that meet (and hopefully exceed) client expectations
• Provide feedback and periodic reports to stakeholders as necessary
• Conduct post–event evaluations and recaps to showcase event success and ROI
• Understand the landscape of our client’s business/sector, as well as the industry contexts for their investments
• Confidently comprehend the role of hospitality programs as it relates to individual client business objectives and the “big picture”
• Garner strong client and partner relationships for future events, including possessing a strong working knowledge of THE·TEAM capabilities to further these opportunities

WHAT WE'RE LOOKING FOR:

• Minimum 5 years of experience in high-end event management, hospitality, and/or corporate events industry, preferably in sports or entertainment
• Bachelor’s degree in hospitality management, marketing or related field
• Proven experience as an event planner or organizer, preferably in the high-end hosting space
• Impressive portfolio of previously managed events
• Self-starter who requires minimal supervision to meet and carry out event and service responsibilities
• Excellent customer service, time management and communication skills
• Basic sales skills and ability to build productive business/vendor relationships
• Ability to identify and maximize event opportunities
• Ability to prioritize and manage multiple projects independently
• Up-to-date and informed knowledge of the sports and entertainment industries
• High level of initiative and interpersonal skills and ability to work well independently and in a team environment
• Genuine passion for hospitality, events, and hosting
• Negotiation experience
• Self-motivation, enthusiasm and willingness to learn
• Strong attention to detail and highly organized
• Proficiency in Microsoft Office applications (extensive expertise in Microsoft PowerPoint and Excel) and knowledge of common event management software
• Understanding of KeyNote
• Elevated understanding of marketing and promotion techniques
• Ability to assess a situation and quickly recommend solutions
• Working knowledge of project management fundamentals
• Must be able to multi-task and be flexible enough to react under fast-paced, stressful circumstances and tight deadlines
• Must be flexible and willing to travel (multi-day, weekends and short-notice travel expected)

Base salary range: $68K-80K, plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

WHAT WE OFFER:

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave: We provide paid parental leave to support your family during important life events.
• Retirement Plan: 401k plan including contribution matching.
• Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more
• Commuter Benefits: Access support for travel and commuting needs, where available

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. THE·TEAM is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us. More than 20 years into our evolution, we continue to expand our global reach and capabilities to serve clients across sports, music and entertainment. We are committed to making a meaningful impact across key areas of inclusion, community service and sustainability — not only for our employees, but for clients and the industry at large.

If this sounds like a place you'd like to work, let's talk! THE·TEAM is a leading global sports, music and entertainment company. Led by intelligence, ideas and influence, we provide representation and marketing services to talent, brands and properties.