Senior Director, Hospitality

THE·TEAM; New York (NY); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

Retirement Plan

Healthcare

Job summary

The·TEAM Hospitality seeks a Senior Director to lead global client activations and on-site operations with white-glove service. You will translate client objectives into flawless programs, manage budgets over $1M, and mentor a team of full-time staff to deliver excellence across events worldwide.

Travel is expected approximately 25% of the year, including multi-day and weekend events across the US and internationally.

Qualifications

• 10+ years of experience as an event planner or organizer in high-end hospitality.
• Experience managing multiple direct reports and complex workstreams.
• Ability to present to senior clients and craft detailed written communications.
• Proven ability to lead teams to deliver flawless event programs.

Responsibilities

• Oversight of account planning through execution and delivery.
• Mentor and lead multiple direct reports, defining roles and timelines.
• Manage budgets and contracts with precise revenue reporting.
• Build strong client relationships and anticipate client needs.
• Ensure quality control of outputs and adherence to guidelines.

Skills

Leadership

Client relationship management

Budget management

Strategic thinking

Communication skills

Education

Bachelor's degree

Job description

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes.Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team .JOB OVERVIEWThe Hospitality team crafts unforgettable white glove experiences on behalf of some of the most notable brands in the world. We are seeking a dynamic senior hospitality leader to join our leadership team and play a pivotal role in the growth and development of global client activations and team operations in service to our great partners, and to aid in enhancing THE•TEAM’s visibility in the marketplace.The Senior Director, Hospitality will be responsible for delivering quality, white glove hospitality programs from brief to execution, ensuring client deliverables and project milestones, including operations and logistics, are delivered on-time, on-budget, and of a quality expected by THE•TEAM and its clients. This role will also be responsible for the strategic leadership of varying retained and project-based client accounts by owning and nurturing the client relationship, providing operational program oversight, and serving as a supervisor for a team of full-time and executional staff members.Due to the nature of event delivery, this role requires the ability to travel and work on-site approximately 25% of the year. Multi-day, weekends, and short notice travel both across the US and globally are to be expected.WHAT YOU’LL DOResponsible for oversight and delivery of account from planning through executionOversight and mentorship of multiple direct reports, providing guidance and leadership, communicating a vision, and challenging the team to achieve program goalsRooted knowledge and understanding of THE•TEAM service offerings, ensuring the team is working in collaboration with all account teams to ensure flawless project delivery against client objectives and agreed budgetResponsible for the workstream of the entire account team, including defining the team structure and roles & responsibilities based on project need, and ensuring contracts, revenue reporting, team management processes and budget are executed according to specified timelinesBuild and maintain effective client relationships, establish credibility and ensure client needs are addressed in a timely manner. Manage complex challenges as they arise while also pushing back when necessary to achieve desired outcomesOversee the development, management, and reconciliation of budgets of $1M+Responsible for the quality control of all day-to-day outputs and deliverables to client and key stakeholders, ensuring impeccable attention to detail and upholding strict standards of excellence in alignment with THE•TEAM Hospitality guidelinesConduct regular communication with agency team and client team regarding roles and responsibilities, budget, schedules, and project statusEnsure the agency team is managing and developing relationships with trusted suppliers, inter-agency team members, and third parties, throughout the duration of the projectDevelop deep knowledge of the client’s business and has a clear understanding of the way the client judges the program’s priorities and success and effectively communicates expectations to account teamSupport broader business vision, growth and development efforts on behalf of THE•TEAM HospitalityCreate a positive, collaborative, teamwork environment based on the company culture and valuesProvide leadership for account team including coaching, professional development and training; guides team on deliverables, and establishes best practices with project managementWHAT WE’RE LOOKING FORMinimum of a Bachelor’s degreeAgency experience is preferred as is hospitality certification and/or service industry experience10+ years of relevant experience as an event planner or organizer (in fields of high-end hosting or hospitality), with proven portfolio of supporting workPrevious experience managing multiple direct reports and dynamic workstreamsAbility to remain calm under pressure, multi-task and prioritize workload while ensuring account team deliverablesSelf-starter who requires little to no supervision to meet and carry out event and service responsibilitiesConfident to present and communicate with senior clients as well as the ability to craft complex, nuanced written communications for internal and external outreachExceptional written and oral communication skillsCapable of navigating tough issues and influencing those involved toward a desired outcomeAbility to foresee issues developing before they happen and develop and communicate solutions as neededMaintain an open-minded mentality, allowing thorough exploration of all ideas and thought startersFocused, strong-minded individual with an ambition to help grow the company and make an impact on the hospitality industryDemonstrated and deep understanding of the hospitality landscape (global travel and luxury knowledge is a plus), including a proven ability to deliver proactive thought leadership and build impeccable programs from the ground upThrive in a fast-paced environment and possess a ‘can-do’ attitude at all timesLead and inspire other team members and generate positive moraleStrong attention to detail and highly organizedExceptional client service skillsCapable of building and fostering vendor/partner relationships (existing vendor/partner relationships are a plus)Ability to prioritize and manage multiple projects independentlyHigh level of initiative and interpersonal skills and ability to work well independently and in a team environmentGenuine passion and curiosity for hospitality, events, and premium hostingPossess an interest and informed knowledge of the sports and entertainment industriesBase salary: $130K-150K, plus bonus potentialActual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each hire.WHAT WE OFFER:Professional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.Parental Leave : We provide paid parental leave to support your family during important life events.Retirement Plan : 401k plan including contribution matching.Healthcare : Medical, dental, vision, FSA/HSA, life and disability coverage options.Ancillary : Critical illness, identity protection, pet insurance, 529 plans and moreCommuter Benefits : Access support for travel and commuting needs, where availableTHE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.