Senior Manager, Heme Patient Support (Hybrid)

Vertex Pharmaceuticals Incorporated; Boston (MA); Hybrid; USD 136,000 - 204,000; Full time

Job summary

Vertex Pharmaceuticals Incorporated is seeking a Senior Manager, Heme Patient Support Communications in Boston, MA. You will lead end-to-end order management support for ATCs and patients receiving CASGEVY, collaborating with healthcare providers and patient communities.

You will develop training materials, govern communications, and manage regulatory-reviewed content across Vertex Connects platforms, while coordinating with manufacturing and legal teams to ensure compliant, patient-centric

Qualifications

• Bachelor's degree or equivalent; 6+ years in communications/marketing operations, case management, or cell/gene therapy contexts.
• Experience supporting product or program launches and working with SCD/TDT communities.

Responsibilities

• Understand and support CASGEVY needs for healthcare providers and patients.
• Develop and maintain order management materials and training for ATCs.
• Collaborate to create communication guides, templates, and resources.
• Lead material development for Vertex Connects Patient Support Program.
• Coordinate with manufacturing, quality, and legal for SOPs and updates.
• Manage external agencies for order management communications.
• Ensure on-time, within-budget tactics and annual brand planning.

Skills

Communication

Team leadership

Fast-paced environment

Patient-centric

Cross-functional collaboration

Decision making

Product access

Attention to detail

Education

Bachelor's degree or equivalent

Tools

HealthCloud CRM

Vertex Connects Portal

Job description

Vertex Pharmaceuticals Incorporated is seeking a Senior Manager, Heme Patient Support Communications in Boston, MA. You will lead end-to-end order management support for ATCs and patients receiving CASGEVY, collaborating with healthcare providers and patient communities.

You will develop training materials, govern communications, and manage regulatory-reviewed content across Vertex Connects platforms, while coordinating with manufacturing and legal teams to ensure compliant, patient-centric