Senior Manager, Order Management and Transplant Center Communications

Vertex Pharmaceuticals LLC; Boston (MA); Híbrido; USD 136.000 - 204.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan benefits

Paid time off and holidays

Descripción de la vacante

Vertex Pharmaceuticals LLC seeks a Senior Manager for Order Management and Transplant Center Communications in the Boston area. You will lead end-to-end order management support for ATCs and guide communications for patients undergoing CASGEVY gene therapy, collaborating with Marketing, Systems, and Manufacturing teams.

You will develop training materials, patient/HCP resources, and portal updates, while ensuring compliant reviews with legal and regulatory partners.

Formación

• Bachelor's degree or equivalent combination of education and related work experience.
• 6+ years of combined educational/work experience in communications/marketing operations, case management, or related roles.
• Cell or gene therapy, or transplant experience in a clinical or industry setting.
• Familiarity with SCD and/or TDT communities.

Responsabilidades

• Understand and compliantly support needs of healthcare providers and patients treated with CASGEVY.
• Develop and finalize order management materials and training for ATCs.
• Create resources including HCP/Patient conversation guides, implementation guides, communications, and email templates.
• Support Vertex Connects Patient Support Program communications.
• Lead manufacturing communication updates with Manufacturing, Quality, and Legal teams.
• Advise on HealthCloud CRM and Vertex Connects Portal development.
• Oversee material review with legal/medical/regulatory and upload to CRM with bi-annual re-approvals.
• Manage external agencies in development and approvals of order management and ATC communications.

Conocimientos

Communication

Leadership

Problem solving

Patient-centric

Teamwork

Educación

Bachelor's degree

Herramientas

HealthCloud CRM

Vertex Connects Portal

Descripción del empleo

Senior Manager, Order Management and Transplant Center Communications### Senior Manager, Order Management and Transplant Center CommunicationsApply: Boston, MA: Full time: Posted Today: End Date: February 3, 2027 (30+ days left to apply): REQ-30518**Job Description****General Summary:**The Senior Manager, Heme Patient Support Communications team member will be part of the Heme Patient Support Team within the Vertex Patient Support Business Unit. The Heme Patient Support Team is dedicated to providing end-to-end order management support for Authorized Treatment Centers (ATCs) and support for patients undergoing gene therapy for sickle cell disease (SCD) and transfusion dependent thalassemia (TDT). This individual will be become deeply familiar with the CASGEVY treatment journey and needs of key HCP & patient communities. **Key Duties and Responsibilities:*** Clearly understand and compliantly support the needs of healthcare providers and patients undergoing treatment with CASGEVY* Become deeply ingrained in the order management process at ATCs with a specific focus on the responsibilities and needs of cell and gene therapy coordinators, Apheresis teams, and transplanters* In close collaboration with the Global Commercial Marketing team and Systems team, provide input and finalize order management materials and derivative training materials for ATCs* Collaborate with Order Manager team lead and order managers to develop and execute resources including HCP/Patient conversation guides, tactical implementation guides, communications, and email templates* Provide support for material development and communications for the Vertex Connects Patient Support Program* Lead the development of manufacturing communication updates in collaboration with Manufacturing, Quality, and Legal partners* Consult on systems updates to our HealthCloud CRM System and the Vertex Connects Portal* Consult on development of relevant SOPs and Work Instructions as well as trainings and onboardings* Manage review and approval process of materials with legal/medical/regulatory partners and ensure final pieces are appropriately uploaded to the CRM platform and re-approved bi-annually* Manage external agency partners in the development, review, and approval of order management and ATC communications* Ensure tactics are created on time & within budget* Support annual brand planning efforts to think forward about program evolutions **Knowledge and Skills:*** Ability to work in a fast paced, evolving environment* Strong communication skills and interpersonal skills to guide others internally/externally; ability to inspire a team towards clear goals* Ability to identify and resolve technical problems and to recognize opportunities for continuous improvement* Patient-centric and customer service minded* Ability to work as a team player in diverse settings/situations, including leading a team, collaborating on a lateral team and partnering on cross functional teams* Appropriate judgment; consistency in decision making* Expertise in product access and adherence* Attention to detail and committed follow-through with stakeholders **Education and Experience:*** Bachelor's degree, or equivalent combination of education and related work experience* 6+ years of combined educational/work experience in any combination of the following: + Communications or Marketing Operations experience in an industry setting, ideally supporting product or program launches + Experience in Case Management in a clinical or industry setting + Cell or gene therapy, or transplant experience in the clinical or industry setting + Familiarity/experience working with the SCD and/or TDT communities At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.**Pay Range:**$136,000 - $204,000**Disclosure Statement:**The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.**Flex Designation:**Hybrid-Eligible Or On-Site Eligible**Flex Eligibility Status:**In this Hybrid-Eligible role, you can choose to be designated as: 1. **Hybrid**: work remotely up to two days per week; **or select** 2. **On-Site**: work five days per week on-site with ad hoc flexibility.Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.#LI-Hybrid**Company Information**Vertex is a global biotechnology company that invests in scientific innovation.Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]