Sr. Manager, Heme Patient Support & Communications

Vertex US Distribution; Boston (MA); Hybrid; USD 136,000 - 204,000; Full time

Job summary

Vertex is seeking a Senior Manager, Heme Patient Support Communications, to lead end-to-end order management communications for CASGEVY patients and ATCs. You will align with Global Commercial Marketing and Systems, develop guides, templates, and training materials, and ensure compliant, timely communications across channels.

In this role, you’ll collaborate with clinical, regulatory, and manufacturing partners to support patient programs and help evolve the Vertex Connects platform.

Qualifications

• Bachelor's degree and 6+ years in communications/marketing operations.
• Experience in case management in a clinical or industry setting.
• Experience with cell/gene therapy or transplant; familiarity with SCD/TDT communities.

Responsibilities

• Understand and support the needs of healthcare providers and patients on CASGEVY.
• Develop order management materials and training for ATCs.
• Create HCP/Patient conversation guides and email templates.
• Support Vertex Connects Patient Support Program materials.
• Lead development of manufacturing communications updates with cross-functional partners.
• Review materials with legal/medical/regulatory and upload to CRM; re-approve bi-annually.
• Manage external agencies on communications and ensure on-time delivery.
• Contribute to annual brand planning and program evolution.

Skills

Fast-paced environment

Strong communication

Team leadership

Problem solving

Patient-centric

Collaboration

Education

Bachelor's degree, or equivalent

Job description

Vertex is seeking a Senior Manager, Heme Patient Support Communications, to lead end-to-end order management communications for CASGEVY patients and ATCs. You will align with Global Commercial Marketing and Systems, develop guides, templates, and training materials, and ensure compliant, timely communications across channels.

In this role, you’ll collaborate with clinical, regulatory, and manufacturing partners to support patient programs and help evolve the Vertex Connects platform.