Senior Manager, Group Implementations

Blue Shield of CA; San Diego (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Blue Shield of California is seeking a Senior Manager, Group Implementation to lead a team of Implementation Consultants and Specialists responsible for onboarding groups across ASO, Shared Advantage, and Fully Insured funding types in Commercial Markets.

You will drive process simplification, automation, and AI-enabled improvements to ensure a high-quality onboarding experience that supports growth and retention. This role collaborates with Sales, Account Management, and executive leadership.

Qualifications

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree.
• Requires 8 years of prior relevant experience.
• Requires 4 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports.
• Requires subject matter expert level knowledge of large complex health insurance employer group implementations and cross-functional work with Sales/Account Management and brokers.
• Requires ability to explain complex concepts to wide audiences including sales, C-Suite, and large group settings.
• Requires ability to influence others using data and market practices across large cross-functional initiatives.
• Requires success improving team performance through process improvement, simplification, automation, and AI.
• Requires expertise in Microsoft Office tools and the ability to learn new tools; Salesforce/Tableau experience is highly desired.

Responsibilities

• Lead a team of Implementation Consultants and Specialists driving onboarding of groups with multiple funding types.
• Collaborate across Sales, Account Management, and Consulting to align cross-functional processes.
• Drive simplification, automation, and AI-enabled improvements to enhance quality and capacity.
• Communicate effectively with senior leadership and external stakeholders to ensure successful rollouts.

Skills

People management

Cross-functional collaboration

Data-driven influence

Process improvement

Automation & AI

Executive presentation

Communication skills

Stakeholder management

Analytical thinking

Education

Bachelor's degree or High School Diploma/GED

Tools

Salesforce

Tableau

Microsoft Office

Job description

Your Role

The Senior Manager, Group Implementation, leads a team of Implementation Consultants and Specialists responsible for the successful onboarding of groups with ASO, Shared Advantage, and Fully Insured funding types across Commercial Markets. The Senior Manager enables, streamlines, and continuously improves the implementation process through simplification, automation, and AI to facilitate a high-quality experience that drives growth and retention. This position reports to the Senior Director, Group Implementation and is external facing, interacting frequently with senior leadership, sales and account executives across organizations, and leadership from all functional areas within Blue Shield of California.

This role requires a strong compass for cross-department alignment, centered on what is best for our customers, and balancing team workload and capacity to succeed in this critical function. We are looking for a multiplier who is energized by creative and critical thinking that makes the team, function, and broader department stronger.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires 8 years of prior relevant experience
• Requires 4 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports
• Requires subject matter expert level knowledge of large complex health insurance employer group implementations and working cross-functionally with Sales/Account Management teams, Brokerages and Consulting houses for Fully Insured groups; Self-Funded clients and Blue Shield of California processes experience is highly desired
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences including presenting to sales, C-Suite, and large group settings
• Requires demonstrated ability to influence others using data and market practices across large cross-functional initiatives, business segments, and project teams
• Requires demonstrated success improving team performance through process improvement, simplification, automation, and AI to increase quality, efficiency, and capacity
• Requires expertise in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools; experience with Sales CRM applications like Salesforce and Tableau for reporting is highly desired