Senior Manager, Group Implementations

Blue Shield of CA; Long Beach (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Blue Shield of California seeks a Senior Manager, Group Implementation to lead a team of Implementation Consultants and Specialists. You will oversee onboarding for ASO, Shared Advantage, and Fully Insured groups while driving simplification, automation, and AI-enabled improvements across implementation processes.

You will collaborate with Sales, Account Management, brokers, and consulting partners, and communicate complex concepts to executives and large groups to ensure outcomes that support

Qualifications

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires 8 years of prior relevant experience
• Requires 4 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports
• Requires subject matter expert level knowledge of large complex health insurance employer group implementations and cross-functional work with Sales/Account Management teams, brokerages and consulting houses
• Requires ability to explain complex concepts to diverse audiences including C-Suite and large group settings
• Requires ability to influence others using data and market practices across large cross-functional initiatives
• Requires expertise in Microsoft Office tools and familiarity with Salesforce and Tableau for reporting

Responsibilities

• Lead a team of Implementation Consultants and Specialists responsible for onboarding groups with ASO, Shared Advantage, and Fully Insured funding types
• Drive simplification, automation, and AI enhancements to improve implementation quality, efficiency, and capacity
• Collaborate across Sales, Account Management, Brokerages, and Consulting to ensure successful implementations
• Present complex concepts and progress to senior leadership and other stakeholders with data-driven insights

Skills

Leadership, people mgmt

Cross-functional collaboration

Data-driven decision making

Process improvement

AI & automation

Microsoft Office

Salesforce

Tableau

Education

Bachelor's degree

High School Diploma/GED

Tools

Salesforce

Tableau

Excel

PowerPoint

Job description

Your Role

The Senior Manager, Group Implementation, leads a team of Implementation Consultants and Specialists responsible for the successful onboarding of groups with ASO, Shared Advantage, and Fully Insured funding types across Commercial Markets. The Senior Manager enables, streamlines, and continuously improves the implementation process through simplification, automation, and AI to facilitate a high-quality experience that drives growth and retention. This position reports to the Senior Director, Group Implementation and is external facing, interacting frequently with senior leadership, sales and account executives across organizations, and leadership from all functional areas within Blue Shield of California.

This role requires a strong compass for cross-department alignment, centered on what is best for our customers, and balancing team workload and capacity to succeed in this critical function. We are looking for a multiplier who is energized by creative and critical thinking that makes the team, function, and broader department stronger.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires 8 years of prior relevant experience
• Requires 4 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports
• Requires subject matter expert level knowledge of large complex health insurance employer group implementations and working cross-functionally with Sales/Account Management teams, Brokerages and Consulting houses for Fully Insured groups; Self-Funded clients and Blue Shield of California processes experience is highly desired
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences including presenting to sales, C-Suite, and large group settings
• Requires demonstrated ability to influence others using data and market practices across large cross-functional initiatives, business segments, and project teams
• Requires demonstrated success improving team performance through process improvement, simplification, automation, and AI to increase quality, efficiency, and capacity
• Requires expertise in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools; experience with Sales CRM applications like Salesforce and Tableau for reporting is highly desired