Senior Manager, Global Workforce Transformation & Forecasting

Mosaec

Northern (KY)

Remote

USD 170,000 - 235,000

Full time

5 days ago

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Benefits offered by this job

Remote-friendly policy

Bonus potential

Equity and comprehensive benefits

Job summary

Chime is hiring a Senior Manager, Global Workforce Planning & Transformation to scale forecasting, capacity planning, scheduling, and workforce optimization for our global customer operations, supporting thousands of agents. You’ll partner with Operations, Finance, Vendor Management, Analytics, and Technology teams to drive AI-enabled improvements and a culture of continuous improvement.

The base salary ranges from $170,000 to $235,000 USD, with bonuses and equity potential for regular full-time

Qualifications

7+ years of workforce management experience in large-scale operations.
3+ years of people leadership experience.
Deep expertise in forecasting, capacity planning, scheduling, and analytics.
Experience with global operations across geographies and vendor partners.
Strong analytical skills translating data into actionable recommendations.
Interest in AI, automation, and modern workforce technologies.

Responsibilities

Lead forecasting, capacity planning, scheduling, and optimization for 4,000+ agents.
Develop staffing plans aligning demand, SLAs, employee experience, and cost.
Partner with Operations, Finance, Vendor Management, Analytics, and Technology teams.
Monitor performance and adjust staffing to improve outcomes.
Drive process improvements and adoption of AI-driven tools.