Global Workforce Planning & Transformation

Chime; San Francisco (CA); On-site; USD 170,000 - 235,000; Full time

Benefits offered by this job

Equity package

Benefits

Performance bonus

Job summary

Chime is seeking a Senior Manager, Global Workforce Planning & Transformation to scale and optimize forecasting, capacity planning, scheduling, and workforce optimization for a worldwide customer operations organization. You will lead a team and partner with cross-functional teams to improve performance through AI and automation.

The base salary begins at $170,000 and goes up to $235,000, with eligibility for a bonus, equity, and benefits. Actual offers depend on location, skills, and experience.

Responsibilities

• Lead forecasting, capacity planning, scheduling, and workforce optimization across a global customer operations org serving 4,000+ agents.
• Develop staffing plans aligning demand, service levels, employee experience, and financial goals.
• Partner with Operations, Finance, Vendor Management, and Analytics to align workforce strategies with business priorities and growth.
• Monitor performance, identify risks/opportunities, and recommend staffing adjustments to improve outcomes.

Job description

About The Role

We're hiring for a Senior Manager, Global Workforce Planning & Transformation to help scale and optimize workforce planning across our global Customer Operations organization. Delivering exceptional member experiences requires having the right people in the right place at the right time, and this role sits at the center of making that happen.

About The Role

We're hiring for a Senior Manager, Global Workforce Planning & Transformation to help scale and optimize workforce planning across our global Customer Operations organization. Delivering exceptional member experiences requires having the right people in the right place at the right time, and this role sits at the center of making that happen.
As our Senior Manager, Global Workforce Management, you'll lead a team responsible for forecasting, capacity planning, scheduling, and workforce optimization for an operation supporting more than 4,000 agents globally. You'll partner closely with Operations, Finance, Vendor Management, Analytics, and Technology teams to improve operational performance while helping shape the future of workforce management through AI, automation, and continuous innovation.
The base salary offered for this role and level of experience will begin at $170,000.00 and up to $235,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents.
• Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals.
• Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth.
• Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes.