Senior Global Workforce Planning & Transformation (Remote)

Chime Enterprise

Northern (KY)

Hybrid

USD 170,000 - 235,000

Full time

9 days ago

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Benefits offered by this job

Backup care

Commuter benefits

Health benefits

Generous vacation

Wellness stipend

Parental leave

Family planning reimbursement

Community time off

Job summary

Chime is seeking a Senior Manager, Global Workforce Planning & Transformation to scale and optimize workforce planning across our global Customer Operations organization. You will lead forecasting, capacity planning, scheduling, and workforce optimization for a 4,000+ agent operation, partnering with Operations, Finance, Vendor Management, Analytics and Technology teams.

You will drive AI, automation, and modern workforce technologies, develop staffing plans aligned to demand and service levels,

Qualifications

7+ years in workforce management for large-scale operations.
3+ years leading and developing teams.
Deep forecasting, capacity planning, scheduling, and analytics expertise.
Experience with multi-geography operations and vendor partners.
Strong ability to translate data into actionable recommendations.
Proven record of process improvement and cross-functional initiatives.
Passion for AI, automation, and modern workforce technologies.

Responsibilities

Lead forecasting, capacity planning, scheduling, and workforce optimization for 4,000+ agents globally.
Develop staffing plans that align demand, service levels, and financial goals.
Partner with Operations, Finance, Vendor Management, Analytics, and Technology teams.
Monitor performance, identify risks, and adjust staffing to improve outcomes.
Establish processes to improve forecast accuracy and scheduling efficiency.
Champion AI, automation, and emerging workforce technologies.