Senior Manager, Global Servicing Transformation

Capital One Group; Deerfield (IL); Hybrid; USD 149,000 - 170,000; Full time

Job summary

Capital One seeks a Senior Manager for Operations Servicing Strategy to identify and drive transformational improvements across the US Card Servicing footprint. You will lead a small team, develop strategic roadmaps, and partner with analysts, product, and operations to leverage data and technology for better customer service outcomes.

You will influence stakeholders, manage cross-functional programs, and champion human-centered, results-oriented approaches within a hybrid work environment.

Qualifications

• High School Diploma, GED or Equivalent Certification.
• At least 5 years of experience delivering transformational initiatives.
• At least 5 years of experience directing process transformations or projects.
• At least 3 years of experience in people management.
• At least 3 years of experience in strategic planning.

Responsibilities

• Identify and drive transformation improvements across the US Card Servicing footprint.
• Lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce.
• Demonstrate leadership by leading a team of ~3-5 associates across multiple job families including process and OSS.
• Collaborate with analysts, product teams, and operations to leverage data and technology to improve servicing tools.
• Strengthen the analytical and critical thinking skills of the team to unlock transformative solutions.

Skills

Leadership

Strategic planning

Program management

Communication

Analytical thinking

Customer-centric mindset

Operational excellence

Curiosity

Education

High School Diploma

Bachelor's Degree

Military experience

Tools

PMP

Lean

Agile

Six Sigma

Job description

Capital One seeks a Senior Manager for Operations Servicing Strategy to identify and drive transformational improvements across the US Card Servicing footprint. You will lead a small team, develop strategic roadmaps, and partner with analysts, product, and operations to leverage data and technology for better customer service outcomes.

You will influence stakeholders, manage cross-functional programs, and champion human-centered, results-oriented approaches within a hybrid work environment.