Senior Manager, Global Servicing Strategy & Transformation

Capital One Group; New York (NY); Hybrid; USD 179,000 - 204,000; Full time

Job summary

Capital One is seeking a Senior Manager to drive transformation across the US Card Servicing footprint and to lead strategic roadmaps that leverage platform capabilities for a global workforce. You will mentor a small team and partner with Analysts, Operations and Tech teams to improve tools used by service agents.

The role emphasizes leadership, curiosity, and a data-driven approach to deliver customer-centric, high-quality servicing outcomes in a hybrid work setting based in New York.

Qualifications

• High School Diploma, GED or Equivalent Certification.
• At least 5 years of experience delivering transformational initiatives.
• At least 5 years of experience directing process transformations or projects.
• At least 3 years of experience in people management.
• At least 3 years of experience in strategic planning.

Responsibilities

• Identify and drive transformation improvements across the US Card Servicing footprint.
• Lead development of strategic roadmaps to harness platform capabilities for a global workforce.
• Demonstrate leadership by guiding a team of ~3-5 associates across multiple job families.
• Collaborate with analysts and product teams to leverage data and technology for better tools.
• Strengthen analytical and critical thinking to unlock transformational solutions.

Skills

Leadership

Strategic planning

Analytical thinking

Communication

People management

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Capital One is seeking a Senior Manager to drive transformation across the US Card Servicing footprint and to lead strategic roadmaps that leverage platform capabilities for a global workforce. You will mentor a small team and partner with Analysts, Operations and Tech teams to improve tools used by service agents.

The role emphasizes leadership, curiosity, and a data-driven approach to deliver customer-centric, high-quality servicing outcomes in a hybrid work setting based in New York.