Senior Manager, Operations Servicing Strategy (Hybrid)

Capital One Group; United States; Hybrid; USD 149,000 - 204,000; Full time

Job summary

Capital One is seeking a Senior Manager, Operations Servicing Strategy (Hybrid) to lead operational transformation within the US Card Servicing organization. You will develop strategic roadmaps, identify process and technology improvements, and manage a small team of 3-5 associates.

You will partner with analytics, product, operations and technology teams, applying data-driven, customer-centric approaches to improve servicing tools, workforce efficiency and customer outcomes.

Responsibilities

• Leads operational transformation across Capital One's US Card Servicing organization.
• Develops strategic roadmaps, identifies process and technology improvements, and manages a team of 3-5 associates.

Job description

Senior Manager, Operations Servicing Strategy (Hybrid)

$149K–$204K/yr Above Market Full-time On-site 2d ago

Api

About the role

Leads operational transformation across Capital One's US Card Servicing organization. Develops strategic roadmaps, identifies process and technology improvements, manages a team of 3-5 associates, partners with analytics, product, operations, and technology teams, and uses data-driven, customer-centric approaches to improve servicing tools, workforce efficiency, and customer outcomes.

Your Match

How well this role fits your profile.

Confirmed H-1B sponsor. The Department of Labor record shows filings under CAPITAL ONE SERVICES, LLC .

Filings 5,577

Approved 90.4%

Avg wage $125K

From public Department of Labor LCA disclosures. Sponsorship history is a signal about the employer, not a commitment on this role.