Hybrid Senior Manager - Operations Servicing Strategy

Capital One; Richmond (VA); Hybrid; USD 149,000 - 170,000; Full time

Job summary

Capital One is seeking a Senior Manager, Operations Servicing Strategy (Hybrid) to lead transformation initiatives across the US Card Servicing footprint. You will mentor a team of 3-5 associates, partner with analysts, product and operations to design strategic roadmaps and leverage data and technology to improve tools used by agents.

This hybrid role requires strong leadership, analytical mindset, and customer-centric focus.

Qualifications

• High School Diploma or GED required.
• 5+ years delivering transformational initiatives.
• At least 3 years in people management.
• At least 3 years in strategic planning.
• Bachelor's degree or military experience preferred.
• PMP, Lean, Agile or Six Sigma certification preferred.

Responsibilities

• Identify and drive transformation improvements across the US Card Servicing footprint.
• Lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce.
• Lead a team of ~3-5 associates across multiple job families including process and OSS.
• Collaborate with analysts, product teams and operations to improve tools used by agents.
• Strengthen analytical and critical thinking to unlock transforming solutions.

Skills

Leadership

Tech Fluency

Curiosity

Results Focus

Communication

Analytical

Customer-Centric

Operational Excellence

Strategic Planning

Education

High School Diploma or GED

Bachelor's Degree or military experience

Job description

Capital One is seeking a Senior Manager, Operations Servicing Strategy (Hybrid) to lead transformation initiatives across the US Card Servicing footprint. You will mentor a team of 3-5 associates, partner with analysts, product and operations to design strategic roadmaps and leverage data and technology to improve tools used by agents.

This hybrid role requires strong leadership, analytical mindset, and customer-centric focus.