Servicing Operations Transformation Lead (Hybrid)

Capital One Group; United States; Hybrid; USD 149,000 - 204,000; Full time

Job summary

Capital One is seeking a Senior Manager, Operations Servicing Strategy (Hybrid) to lead operational transformation within the US Card Servicing organization. You will develop strategic roadmaps, identify process and technology improvements, and manage a small team of 3-5 associates.

You will partner with analytics, product, operations and technology teams, applying data-driven, customer-centric approaches to improve servicing tools, workforce efficiency and customer outcomes.

Responsibilities

• Leads operational transformation across Capital One's US Card Servicing organization.
• Develops strategic roadmaps, identifies process and technology improvements, and manages a team of 3-5 associates.

Job description

Capital One is seeking a Senior Manager, Operations Servicing Strategy (Hybrid) to lead operational transformation within the US Card Servicing organization. You will develop strategic roadmaps, identify process and technology improvements, and manage a small team of 3-5 associates.

You will partner with analytics, product, operations and technology teams, applying data-driven, customer-centric approaches to improve servicing tools, workforce efficiency and customer outcomes.