Head of Card Servicing Transformation & Ops Strategy

Capital One Group; Richmond (VA); Hybrid; USD 149,000 - 170,000; Full time

Job summary

Capital One’s Horizontal Servicing OSS team focuses on delivering efficient and scalable solutions across Capital One’s servicing footprint. In this role, you will be a key member of a team focused on identifying areas of operational improvement while delivering solutions consisting of both process improvement and technology investments.

You will lead a team of ~3-5 associates across multiple job families, work with analysts and product teams, and leverage data to enhance the tools our agents

Qualifications

• 5+ years delivering transformational initiatives.
• 5+ years directing process transformations or projects.
• At least 3 years of people management.
• At least 3 years of strategic planning.

Responsibilities

• Identify and drive transformation improvements across the US Card Servicing footprint.
• Lead development of strategic roadmaps to harness platform capabilities for a global operational workforce.
• Lead a team of ~3-5 associates across multiple job families including process and OSS.
• Collaborate with analysts, product teams to leverage data and technology to improve the tools agents use.
• Strengthen analytical and critical thinking skills to unlock transformative solutions.

Skills

Leadership

Strategic planning

People management

Analytical thinking

Communication

Education

Bachelor's degree or military experience

Job description

Capital One’s Horizontal Servicing OSS team focuses on delivering efficient and scalable solutions across Capital One’s servicing footprint. In this role, you will be a key member of a team focused on identifying areas of operational improvement while delivering solutions consisting of both process improvement and technology investments.

You will lead a team of ~3-5 associates across multiple job families, work with analysts and product teams, and leverage data to enhance the tools our agents