Senior Manager, Global Renewal Upsell - Cybersecurity

Palo Alto Networks; Oregon; Hybrid; USD 167,000 - 271,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Manager, Customer Upsell, to lead expansion and upsell operations globally across NGTS and Quantum Safe Security solutions. Working with the Director of NGTS Upsell, you will drive ACV growth and cross-sell during renewal cycles, aligning with Idira Renewal Team and M&T Specialists across regions.

This hands-on GTM role focuses on building playbooks, BOMs, and deal support, ensuring CRM data hygiene and scaling the upsell program globally while mentoring

Qualifications

• 8+ years in Renewal Management, Account Management, Customer Success, GTM Operations, or Commercial Deal Execution within enterprise cybersecurity or SaaS.
• Cross-functional co-selling with M&T Specialists, renewal managers, and customer success teams.
• Experience structuring BOMs and pricing models for global deals.
• Solid understanding of SaaS renewal lifecycles and entitlement mechanics.
• Ability to master security concepts and certificate lifecycle management in business talks.
• Hands-on deal support and coaching across regions.
• CRM & Analytics proficiency in Salesforce, Tableau, and Google Workspace.

Responsibilities

• Lead global upsell execution across NGTS and Quantum Safe Security.
• Coordinate with Idira Renewal Team and M&T Specialists.
• Develop playbooks, calculators and deal sheets for upsells.
• Maintain CRM records and dashboards for pipeline visibility.
• Collaborate with Product, Finance, and regional sales teams.

Skills

Renewal Management

Account Management

GTM Operations

Commercial Deal Execution

Customer Success

CRM Analytics

Tools

Salesforce

Tableau

Google Workspace

Job description

Palo Alto Networks is seeking a Senior Manager, Customer Upsell, to lead expansion and upsell operations globally across NGTS and Quantum Safe Security solutions. Working with the Director of NGTS Upsell, you will drive ACV growth and cross-sell during renewal cycles, aligning with Idira Renewal Team and M&T Specialists across regions.

This hands-on GTM role focuses on building playbooks, BOMs, and deal support, ensuring CRM data hygiene and scaling the upsell program globally while mentoring