Global Renewal Upsell Senior Manager – NGTS & Quantum

Palo Alto Networks, Inc.; Boston (MA); Remote; USD 167,000 - 271,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Senior Manager, Customer Upsell, to lead expansion across NGTS and Quantum Safe Security solutions on a global scale. You will drive renewals and account expansion, collaborating with Idira Renewal and M&T teams to structure deals and secure approvals.

You’ll be the operational backbone for priority accounts, scaling programs, and onboarding new team members across regions while ensuring data accuracy in Salesforce and clear forecasting in Tableau.

Qualifications

• 8+ years in Renewal Management, Account Management, Customer Success, GTM Operations or related roles in cybersecurity or SaaS.
• Experience collaborating with M&T specialists, renewal managers, and customer success teams.
• Experience structuring enterprise contracts and up-sell / expansion scenarios.
• Understanding SaaS renewal lifecycles and entitlement mechanics.
• Ability to discuss security concepts and cryptographic transitions in business talks.
• Hands-on, cross-regional deal support and coaching capabilities.
• Proficiency with Salesforce, Tableau, and Google Workspace for pipelines and reporting.

Responsibilities

• Lead global renewal-led upsell execution to drive ACV expansion.
• Coordinate with Idira Renewal Team and M&T Specialists on expansion.
• Co-sell with field teams and align contract discussions.
• Create BOMs and model commercial transitions to resolve deal friction.
• Audit entitlements and identify value-capture opportunities in renewals.
• Develop rep-facing tools like calculators and playbooks for upsell motion.
• Maintain CRM hygiene and dashboards for global pipeline visibility.
• Help onboarding of future upsell team members across regions.

Skills

Renewal management

Account management

GTM operations

Customer success

Sales forecasting

CRM (Salesforce)

Tableau

Cross-functional collaboration

Tools

Salesforce

Tableau

Google Workspace

Job description

Palo Alto Networks, Inc. is seeking a Senior Manager, Customer Upsell, to lead expansion across NGTS and Quantum Safe Security solutions on a global scale. You will drive renewals and account expansion, collaborating with Idira Renewal and M&T teams to structure deals and secure approvals.

You’ll be the operational backbone for priority accounts, scaling programs, and onboarding new team members across regions while ensuring data accuracy in Salesforce and clear forecasting in Tableau.