Senior Manager, Global Cybersecurity Upsell & Renewals

Jobs Paloaltonetworks; Boston (MA); Sur place; USD 167 000 - 271 000; Plein temps

Résumé du poste

Palo Alto Networks is seeking a Senior Manager, Customer Upsell, to drive expansion across NGTS and Quantum Safe Security solutions. You’ll partner with renewal teams to capture upsell opportunities globally, coordinating with Idira Renewal, M&T Specialists, and finance to enable large, complex deals.

This hands‑on role requires global collaboration, program leadership, and the ability to scale operating cadences across regions. Strong background in enterprise cybersecurity or SaaS is essential.

Qualifications

• 8+ years in Renewal Management, Account Management, Customer Success, GTM Operations, or Commercial Deal Execution.
• Experience collaborating with M&T Specialists, renewal managers, and customer success teams to drive expansion revenue.
• Experience structuring enterprise deals, BOMs, and managing deal‑desk approvals.
• Solid understanding of SaaS renewal lifecycles and entitlement tracking.
• Ability to navigate complex global deal frameworks across regions.
• Proficiency with Salesforce and Tableau for pipeline tracking and analytics.

Responsabilités

• Global Renewal‑Led Upsell Execution to drive ACV expansion and cross‑sell.
• Align with Idira Renewal Team and M&T Specialists across theaters.
• Collaborate with field account teams on proposals and contract discussions.
• Build BOMs, model transition scenarios, and resolve deal obstacles.
• Audit account entitlements and identify overconsumption for value capture.
• Develop rep‑facing tools like calculators and playbooks for upsell motion.
• Coordinate across Product, Finance, and regional sales to move deals.
• Maintain CRM and dashboards for global pipeline visibility.
• Support onboarding as the upsell team expands.

Connaissances

Renewal Management

Account Management

Customer Success

GTM Operations

Commercial Deal Execution

Cross‑Functional Co‑Selling

Commercial Deal Structuring

Renewal & Entitlement Mechanics

Technical & Security Aptitude

CRM & Analytics Proficiency

Deal Desk Management

Outils

Salesforce

Tableau

Google Workspace

Description du poste

Palo Alto Networks is seeking a Senior Manager, Customer Upsell, to drive expansion across NGTS and Quantum Safe Security solutions. You’ll partner with renewal teams to capture upsell opportunities globally, coordinating with Idira Renewal, M&T Specialists, and finance to enable large, complex deals.

This hands‑on role requires global collaboration, program leadership, and the ability to scale operating cadences across regions. Strong background in enterprise cybersecurity or SaaS is essential.