Senior Payments Operations & Partnerships Lead

ITSMF; Houston (TX); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One seeks a Lead Account Executive- PULSE in Houston, TX to provide essential operational support for direct connect processors and business partners, manage client relationships, onboard partners, and train them on our tools. You will lead projects for new products/releases and resolve escalated issues.

The role includes compliance management, auditing-ready documentation, SME duties, and travel about 10% to engage clients.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 4 years of payments industry experience within financial services.
• Experience influencing key stakeholders, executive level clients or internal business Partners.

Responsibilities

• Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
• Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
• Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence
• Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
• Leading internal projects, ensuring documentation meets auditing requirements, and serving as a SME on key authorization and settlement applications, internal systems and tools
• Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
• Client Engagement: This is a client-facing role requiring approximately 10% travel

Skills

Payments industry experience

Stakeholder engagement

Education

Bachelors Degree in Business, Finance, Information Technology, Engineering

Job description

Capital One seeks a Lead Account Executive- PULSE in Houston, TX to provide essential operational support for direct connect processors and business partners, manage client relationships, onboard partners, and train them on our tools. You will lead projects for new products/releases and resolve escalated issues.

The role includes compliance management, auditing-ready documentation, SME duties, and travel about 10% to engage clients.